Job Description

Position Summary

Tasks and Responsibilities

• Manages projects related to new business sales.

• Monitors daily work activities of sales representatives and assists with the design and implementation of strategic process improvements to help meet the sales and marketing targets for customer service, including processing time, and new business.

• Provides real time workload reports from WMS to allow Manager to balance workload and meet customer expectations.

• Manages the Call Management System (CMS) and/or SalesForce databases to ensure that opportunities are appropriately entered and that timely communication and customer follow up by sales representatives takes place.

• Runs the BCA (new business) Alert List report and WMS queries to ensure BCA goals for task processing times are met. Interacts with internal departments such as System Planning, Design, Permitting and Construction to advocate for the customer and ensure a positive customer experience.

• Serves as second tier caller assistance for customer calls escalated to a “supervisor.” Explains WG policies and procedures for new business timelines.

• Applies average costing vouchers for main and service and selects appropriate tiers for mains based on pay item definitions. Authorizes new BCA’s in a territory with a Capital Expenditure level up to $50,000.

• Runs WMS queries including executive summaries to prepare jobs for Manager’s authorization. Checks data each day to expedite job approvals and minimize errors.

• Communicates with customers to answer questions, resolve issues and negotiate contracts.

Qualifications, Skills and Abilities

• H.S. Diploma required

• Associate's Degree preferred

• Bachelor's Degree preferred

• 5+ Years experience in construction management, project management or engineering/design without degree preferred

• 2-4 Years experience in construction management, project management or engineering/design with Associate's Degree preferred

• 2+ Years experience in construction management, project management or engineering/design with a Bachelor’s degree, preferably in business, marketing, engineering or a related field preferred

• Working knowledge of SmallWorld, ARM, CIS, and/or SalesForce preferred.

• Demonstrated ability to present ideas logically and concisely to diverse internal and external audiences at all organizational levels, both verbally and in writing.

• Proven ability to use computer software and applications, including Microsoft Office Excel, Word and PowerPoint, to share, retrieve, research and present business information.

• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers.

• Demonstrated ability to manage multiple projects and tasks simultaneously.

We offer a competitive salary range of $82,000 to $118,750 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

WGL is an EO employer – M/F/Vets/Disabled

For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.