Sales Operations Specialist

Date: May 2, 2025

Location:

US

Company: Black & Veatch Family of Companies

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Corporation

Req Id : 108677

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

Supports Governments & Communities Sector (G&C) leadership to drive continuous improvement in sales operations efficiency and effectiveness. Areas of focus include support of ongoing sales, proposal, and client management programs; monitoring CRM data quality and key performance indicators, as established by G&C leadership; promoting sales operations and CRM best practices; capturing lessons learned; advancing sales management systems, tools, and dashboards; and promoting change management through collaboration, education, and team building across the Sector.

The Team

Black & Veatch’s Governments & Communities focuses on specific infrastructure needs of municipalities, state and local governments, and specialized physical and digital infrastructure solutions for government and federal agencies. By joining our market sector, you will be able to provide infrastructure for community benefit.

Key Responsibilities

• Works closely with G&C Leadership to drive continuous improvement in sales operations efficiency and effectiveness.

• Supports ongoing sales, proposal, and client management activities across G&C, and consistently champions the use and benefits of best practices to assure CRM data quality. Captures lessons learned and best practices to support the development and implementation of sustainable sales operations process improvements.

• Monitors CRM data and Key Performance Indicators for sales operations to aid prioritization and justification of process improvements.

• Advances sales management systems, tools, and integration to enhance ease of use, improve content, and assist change management by working closely with the G&C leadership team.

• Develops and monitors the effectiveness of sales dashboards tailored to G&C leadership needs that inform on prospect, pipeline, client and growth activities, enriching management decision-making.

• Educates and trains professionals across G&C on sales operations methods and best practices.

• Provides support and leadership for special sales initiatives and programs.

• Self-directs and prioritizes own workload.

• Collaborates with Finance to validate and ensure booking data accuracy, alignment with revenue recognition policies and timely reporting.

• Works with the Enterprise Sales Team to gather feedback, support development, and assist in the rollout of new Salesforce enhancements to drive adoption and improve sales processes.

• Provide helpdesk-style support to the sector by troubleshooting system issues, addressing workflow challenges, and guiding users through Salesforce functionalities to ensure efficient and accurate usage.

Preferred Qualifications

• 5 years of professional experience, to include at least 2 years of CRM support with strong skills in Salesforce specifically,as well as experience in sales/marketing/business analysis or strategy, and/or proposal experience in the A/E/C industry strongly preferred.

• Intermediate knowledge and overall understanding of A/E/C industry business drivers, financials, motivators, and business development techniques strongly preferred.

• Proven ability to work in a team environment with a strong desire to improve team building skills.

• Excellent verbal and written communication skills with strong interpersonal skills and presentation skills.

• Exhibits computer proficiency including strong proficiency with Microsoft Excel.

• Intermediate problem-solving skills (identify, analyze, research, evaluate, resolve).

• Ability to self-direct workload including the ability to prioritize, organize, and schedule own work to achieve deadlines.

• Ability to think strategically, and to provide training and guidance to different personalities and levels across the organization.

• Exhibits high ethical standards in business and in work, maintains a reputation of integrity and customer service among internal clients.

Minimum Qualifications

• Bachelor's Degree required

• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Competencies

• Collaborates

• Communicates effectively

• Courage

• Instills trust

• Interpersonal savvy

• Organizational savvy

Work Environment/Physical Demands

Normal office environment with a hybrid work schedule: 3 days in office and 2 days remote

Salary Plan

SAM: Sales

Job Grade

004

Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click.

Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

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