New York Power Authority Business Relationship Manager in White Plains, New York
The Information Technology – Business Relationship Manager is responsible for managing the alignment between NYPA IT and all business units via a single point of focus in IT who will be charged with supporting each business unit, in order to foster IT’s understanding of the business technology needs and building the alliance of IT as trusted strategic partner to the business units. Business Relationship Manager (BRM) will be charged with supporting and advocating on behalf of business units within IT. This will include managing project request intake and supporting escalation on outstanding service requests. The BRM team will also support the Enterprise Architecture, Business Process Management, IT Governance, Portfolio Management, Project Management, Change Management capabilities to ensure that all business needs, including future-oriented strategic developments, are balanced and prioritized to ensure maximum returns on investment.
a) Planning and Prioritization: Cultivate deep understanding of the needs of business customers, identifying opportunities and making recommendations on how to leverage technology to accelerate and meet business goals. Collaborate with business leaders to prioritize technology investments and provide insights to IT leadership.
b) Technology Innovation Intake: Assist Business and IT leaders with the development and support of new business capabilities through technology solutions to meet evolving business requirements, which have a return on investment. Define the initiative’s business objectives via business cases, analyze current work processes pertaining to these objectives, identify areas for process changes, research and recommend viable technology solutions, develop project cost estimates, and document the initiatives cost justification or ROI (Return of Investment). Recommendations will be reviewed and approved by appropriate committees, including the Architecture Review Committee (ARC), and the IT Governance Committee.
c) Business and IT Alignment: Work with businesses to map required business goals to planning and implementation of new technology to support the outcomes. Coordinate cross functional business and IT teams to develop the business case, solutions and approvals to prioritize and implement required technology. Act as a single point of focus and advocate for business customers for IT strategic services.
d) Communications and Relationship Building: Engage in significant interaction at senior management levels; able to effectively communicate highly technical information to at all levels of the organization; effectively develop relationships with individuals inside and outside of IT. Deliver difficult messages and express disagreement with others with confidence and respect. Address challenges to technical recommendations, understand the different perspectives, and work collaboratively and creatively to negotiate solutions. Gain support from related stakeholders for the technology direction and champion the migration towards the new technology.
e) Technology Leadership: Maintain state-of-the-art knowledge of business technology through leading, interacting and discussing subject area with industry peers, vendors and consultants. Apply knowledge in the continued development and enhancement of technology plans.
f) Advising, Coaching and Mentoring: Be the “go-to” technical resource and advisor for the business offering meaningful technical solutions efficiently resolve issues that are complex and uncharted; coach / mentor associates on their technical versatility and problem solving skills; inspire and mentor other senior technologists. Provide technical leadership and architectural direction to IT and Business Unit staff concerning technology management, roadmaps and strategies.
Knowledge, Skills and Abilities
Ability to produce, implement and enhance business and technology strategic concepts, roadmaps, principles or effective plan.
Deep mastery of utility business, data and information service-oriented architectures.
Broad knowledge of business process including disaster recovery, business continuity and risk management.
Knowledge and understanding of corporate policy, business strateg, and ability to systemically think and be creative in meeting business and IT goals.
Excellent verbal, written, and high impact presentation communication skills at all levels of the organization.
Education, Experience and Certifications
Bachelor’s degree in Computer Science, Finance, HR, Engineering, or related discipline.
A graduate degree is preferred.
Minimum 7 years of experience in IT and or equivalent work experience.
Experience in design, development, implementation of new technology and/or maintenance of large-scale systems across multiple hardware and software platforms, preferred.
Preferred experience in utility business knowledge.
The New York Power Authority is an Equal Opportunity Employer