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Eversource Energy Senior Consultant, Business Change Support in Westwood, Massachusetts

Check out this video and find out why our team loves to work here! ( your role as Sr. Consultant, you will be a member of the Business Change Support team supporting Customer Group with planning, developing and implementing technical solutions. The Business Change Support team is responsible for working with Customer Group, IT and various stakeholders to ensure smooth, defect free and timely delivery of Customer Group projects, enhancements as well as providing support and communication with resolving system issues. In this Senior role you will be responsible for taking a leadership role in implementation, proactive identification of issues and delivery of resolutions for system support, including enhancement capabilities to current backend systems that directly impact critical business goals including company targets and customer satisfaction.
  • Strong working knowledge of the business and technical aspects of the customer experience, back-end systems and business operations
  • Liaison for Customer Group business resources during the development of technical specifications, business requirements, test plans, including User Acceptance Test strategies and User Acceptance Testing and implementation plans for system/processes to ensure approval by key Customer Group business resources
  • Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests
  • Participates in projects and initiatives on behalf of Customer Group organization
  • Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Group organization
  • Develops and runs data requests from existing systems, data marts and data warehouses
  • Collaborates with IT and business partners to enhance IT systems in order to make business practices more efficient and economical
  • Proactively seeking process improvements and efficiencies within the team, including cross training, improved documentation, etc.
  • Provides assistance to various Customer Group training functions for developing instruction/training
  • Works collaboratively with business and all support partners to drive cross-functional alignment
  • Facilitates cross-functional meetings and communicates effectively to ensure key objectives are met for projects, rate testing etc.
  • Supports system capabilities to deliver enhancements and bug fixes
  • Maintains system integrity and support day to day
  • Fills in for Supervisor when Supervisor is out of office

Technical Knowledge/Skill:

  • Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources
  • Extensive knowledge of rates, billing, metering and data files
  • Working knowledge IT systems and databases
  • Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
  • Must possess initiative to think several steps ahead in and anticipate needs of customers and employees
  • Be comfortable bringing new ideas to the team that align with Eversource, growth and vision
  • Desire to work collaboratively and experienced in driving projects to completion
  • Ability to communicate to all levels and deliver tough messages


  • Bachelor’s degree or equivalent experience / business / utility experience in related discipline is required

Experience :

  • Minimum of five (5) to eight (8) years related work experience preferably working with IT systems, analytical models or project management

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Must be able to work off hours and on-call.

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.