Eversource Energy Gas Account Executive in Westwood, Massachusetts
Job Description Summary:
Role and Scope of Position: The focus of this position is on new construction sales, on subdivisions with single builders as well as on cultivating and maintaining our relationships with developers. The scope includes all new construction developments and small commercial (1000 mcf and below) as well as all single new construction homes. This position providessmallcommercial and residentialdevelopments (that are not strategiccustomers) with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value added services revenue. Reports to Manager of Residential Sales.
Essential Functions: Proactive Customer Relationship Management - the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments ).
New Customer Connections- responsible for ensuring timely installation of new or upgraded utility service and for accurately providing related load and revenue estimates for customers requesting loads of under 1000 MCF annually and under for defined customer segments.
Corporate Positioning- develops and implements strategies for achieving corporate objectives with the smallaccount customer base, such as customer education, promoting rate changes or EE programs.
Customer Service - enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
Revenue Cycle – collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers. Technical Knowledge/Skill/Education/Licenses/Certifications:
Requires excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, hiring, holding people accountable, etc.); strong business acumen and technical knowledge of electric and gas distribution systems. Ability to use PC, Handheld tablet and desktop applications (e.g., Microsoft Word,Excel and Salesforce).
Requires a Bachelor's DegreeinEngineering, Business Administration or related Discipline
Minimum of five(5) years of gas operations or equivalent experience
Working Conditions: Work is performed primarily in both an office environment and in the field including standing, sitting, walking, climbing stairs, writing, typing and communication with customers. Job can require visits to a customer sites (office environment, basements, rooftops, boiler rooms, outside locations and hard hat areas) which may include driving or using public transportation.
Must possess or have access to a personal vehicle and be willing to procure a Massachusetts license to operate a motor vehicle.
Problem Solving & Complexity:
Customer Focus Anticipating and working to meet the needs of internal and external customers.
Influence and Communication Understanding how the influence process works and using it to build support for ideas and objectives.
Initiative Taking independent action and going beyond what the job or situation requires.
Relationship Building Creates effective relations with all people inside and outside the organization.
Results Orientation Setting challenging goals, monitoring progress and making sure that results are achieved as planned.
Team Leadership Takes personal responsibility for ensuring successful achievement for overall group accountabilities.
Physical Aspects: Work includes calculating, comparing, editing, evaluating, interpreting, organizing, consulting, analyzing, planning, designing, documenting, specifying, coordinating, implementing and presenting. This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure. Facilitates a construction meeting at a construction site, meets small commercial customer to discuss rates, explain bills, offer suggestions for more efficient use of energy.
Number of Openings:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor