Technical Training Specialist - Power Generation

Date: Nov 9, 2023

Location: Westwego, Louisiana, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

This position can be filled as a Technical Training Specialist, Technical Training Specialist Sr, Technical Training Specialist Sr Lead depending on the experience and qualifications of the selected candidate

This is an onsite position that can be filled in Clinton, MS; Westwego, LA; Little Rock, AR; The Woodlands, TX

JOB SUMMARY/PURPOSE :

Provides maintenance and operation training services to Power Generation personnel, trains new personnel, and solicits and responds to trainee needs. Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers' needs. Develops and teaches simulator training on all types of units. May also be involved in curriculum development and /or technical writing projects, depending upon role assignment within team.

JOB DUTIES/RESPONSIBILITIES :

• Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance, operations, and other technical training for the Power Generation organization

• Research and analyze operational, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives

• Conduct needs and strategic learning assessments to develop the basis for new curriculum development or for updating existing curricula for Power Generation operations, maintenance, and other technical personnel

• Oversee, schedule, deliver, teach and/or facilitate training courses, including simulator training on all types of units

• Develops and edits classroom training materials and provides input into overall training content in order to provide the most relevant training to meet the training needs

• Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery

• Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.

• Develop or update training courses and certification processes for new and existing operations, maintenance, and other technical personnel in Power Generation

• Applies A.D.D.I.E. or other development models as required for all course development / maintenance projects, and maintains course history information

• Converts traditional classroom-based learning content to other delivery systems, such as mobile or eLearning delivery when appropriate

• Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness

• May be involved with collaborating with business partners to review and update Operating Procedures, Maintenance Procedures, and other documents as requested; also to develop and manage a technical documentation plan for each project outlining deliverables, due dates, and launch requirements

• Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials

• Participates in continuous improvement of technical writing processes and systems (e.g., content management) to ensure quality, compliance, and reliability of technical publications

• Work with a minimum of supervision to complete all work on schedule and budget

• Serve as the liaison between the training department and the in-plant training teams

MINIMUM REQUIREMENTS :

Minimum Education :

• High school diploma required, or equivalent work experience

• Desired: Minimum of a B.S. Degree with a preference for an advanced degree

Minimum Experience :

• Tech Training Specialist: 6+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree.

• Tech Training Specialist, Sr: 8+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree.

• Tech Training Specialist, Sr: 10+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 7+ years of experience with a degree.

• Desired:

• Experience in developing and administering training programs

• Strong desire for Supercritical and/or CCGT operations experience

Minimum Knowledge, Skills and Abilities :

• Prefer candidates with practical knowledge of technical skills to be taught and also the ability to perform technical craft techniques appropriate to the subject matter being taught

• Able to effectively communicate in various mediums and various styles. Is a Subject Matter Expert or has the capability of becoming a Subject Matter Expert in the area of power plant operations procedures and processes

• Candidate to have strong interpersonal skills; ability to integrate seamlessly into diverse teams

• Ability to travel up to 75% to support field locations in Texas, Arkansas, Mississippi, and Louisiana.

• Desired:

• Candidate to have solid knowledge of Microsoft Office suite

• Turbine and associated auxiliaries

• Generator and associated auxiliaries

• Supercritical boiler knowledge and associated equipment

• CCGT knowledge and associated equipment

• Gas fired boiler knowledge and associated equipment

• Understanding of the physical properties of steam as it relates to the Power Generation industry

• For certain roles, the following is preferred: familiarity with Adobe suite products, and similar word processing and desktop publishing tools with experience in content management and/or revision control plus experience with print, web-based, and electronic delivery of documents and the ability to understand, interpret and organize technical manuals and data. Experience writing operating procedures, technical manuals, and/or product-oriented documentation is desired

• Candidate should have a working knowledge and/or the ability to learn to work with a LMS and SharePoint

Primary Location: Louisiana-Westwego Louisiana : Westwego || Arkansas : Little Rock || Mississippi : Clinton || Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: Level II

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 113368

Travel Percentage :25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Job Segment: Gas, Gas Technician, Power Plant Operator, Technical Writer, Power Plant, Energy, Technology