Sr Analyst, Customer Meter & Technology Operations

Job Info

112006

Posting Expiration Date: May 3, 2024

Schedule Type: Full-Time

Minimum Salary: $95000

Maximum Salary: $120000

Organization: OR Customer Service

Department: OR Customer Meter Operations

Section: CUST SVC - Customer Meter Ops

Location: NY-West Nyack-West Nyack

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Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• Ensures implementation of company safety, health, and environmental programs for all employees in the group. Follow all approved company policies and procedures.

• Committed to the Way We Work Principles, and adhere to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (''EH&S''), Equal Employment Opportunity (''EEO''), discipline, and security.

• Is dedicated to enhancing the Customer Experience, both within the Company and externally and demonstrates a commitment to the ideal of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.

• Participate in the Company's emergency management processes and storm plans as required.

• Working knowledge of all applications & systems utilized in CM&TO including: Head End System(HES), Meter Asset Management System(MAMS), Meter Data Management System(MDMS), Itron Optimizer, Site Safety Management System.

• Administrative Lead for CM&TO overseeing all administrative workflows and functions including compiling data for monthly reports and supporting department coordinators.

• Makes recommendations (business and technical) to improve applications and implements recommendations to achieve desired benefits.

• Support coordination of department audits.

• Maintain and analyzes databases, spreadsheets, graphs and other tools to enhance workflow efficiencies.

• Monitoring and trouble-shooting asset sync between MAMS/HES/MDMS/CC&B/ITRON Optimizer

• Responsible for working with the business users to help develop a better understanding of newly deployed System functionality to achieve improved operating efficiency.

• Perform other assigned tasks as assigned by the Section Manager CM&TO.

Required Education/Experience

• Master's Degree and 2 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or

• Bachelor's Degree and 3 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or

• Associate's Degree and 4 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or

• High School Diploma/GED and 5+ years Related work experience or equivalent technical background in customer service, collections, or data analytics.

Relevant Work Experience

• Must be able to work effectively with all company departments, various levels of management and third party vendors. Required

• Must be well organized, detail oriented, ability to handle multiple assignments and meet deadlines. Required

• Must have strong Microsoft Office skills to include Microsoft Word, Excel and Power Point, Access Required

• Must have excellent oral and written communications skills to effectively interact with all levels of the organization. Required

• Must have strong analytical, technical and interpersonal skills. Required

• Must have demonstrated working knowledge of Oracle applications and ability to create SQL queries. Required

• Must be able to organize and plan workloads for projects and employees Required

• Related work experience must include experience in at least one of the following functional areas: Customer Service, Support Operations, Customer Meter Operations, or a related organization. Preferred

Licenses & Certifications

• Driver's License Required

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

• For technical issues, please contact us at [email protected]

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.