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Entergy User Experience Designer II-SR (KeyString Labs) in West Monroe, Louisiana

User Experience Designer II-SR (KeyString Labs)

Date: Nov 17, 2022

Location: New Orleans, Louisiana, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

*This position can be filled in Louisiana or Texas.*

Job Summary/Purpose

Entergy's innovation lab is searching for highly skilled, passionate, thoughtful designer to join our Product Design team in building a premier customer-focused utility. The Product Designer role is a fantastic opportunity for you to weave iconography, typography, color, space and texture together in helping our customers use our products. Our team values, not only innovators, and system thinkers, but also team members that can communicate and influence our organization’s design maturity, while delivering better products and services to our customers.

You’ll rely on human-centric design principles to produce high-quality end-to-end visuals across many platforms and customer bases. You’ll collaborate with fellow Product Designers, Strategic Designers, Product Managers, Growth Analysts, and Engineers to help define and refine our KSL design language, while creating innovative products and services to our customers’ delight.

We are building a team that seeks to understand our customers by learning everything we can about their behaviors, attitudes and emotions to help define the products and experiences we create. The Product Design team plays a significant role in using these insights to inspire and inform our design decisions.

User experience is at the foundation of how we create inclusive, innovative, and thoughtful products that our customers will love. We work with a lab of collaborative innovators and creative problem solvers. Our KeyString Labs teams are solving complex challenges and developing solutions that highlight our parent company’s, Entergy, unique opportunity to provide a new world of products and services by working with new disruptive technologies and resources. Our work touches millions across our five service regions (Arkansas, Louisiana, Mississippi, New Orleans and Texas), including small business, residential, and a growing number of industrial and corporate businesses.

As an experienced member of our design team, you'll also help to mentor and lead other members of our growing team. Role-wise, you’ll focus on UX research, interaction, and visual design. You understand the role of UX, visual design, prototyping, branding, communication, and team facilitation to create and execute a design strategy. You can clearly articulate the differences between information architecture, interaction design, usability, and user research. A clear design process is something you’ve crafted and relied on as a playbook to address the unique challenges and opportunities of every type of project.

Job Duties/Responsibilities

UX Craft & Visual Design

  • UX research & discovery

  • Design strategy

  • Information Architecture

  • Wire-framing

  • Prototyping

  • Interaction design and usability testing

  • User interviews

  • Design documentation and QA

Product Thinking

  • Design experiences for successful product outcomes

  • Engage and collaborate on product strategy


  • Clarify your design process and when it fits within your team’s roadmap and goals

  • Communicate design decisions and strategies

  • Consistent communication with team members and stakeholders on the progress of design and product

  • Communicate design’s role and value for Entergy’s customers and stakeholders


  • Facilitate design, brand, and product strategy sprint workshops

  • Influence and collaborate with team members on executing successful outcomes

  • Coordinate users inclusion through various methods e.g. rapid feedback, listening sessions, and usability testing

Minimum Requirements

Minimum education required for the position

  • Bachelor's degree required

Minimum experience required of the position

  • Level II: 2+ years’ experience with a proven record in Experience Design

  • Level Senior: 5+ years’ experience with a proven record in Experience Design

  • A background with product prototyping and testing, future visioning and strategy development required

Minimum knowledge, skills, and abilities required of the position

  • Proficiency in industry design and prototyping tools (Sketch, Figma, XD, and Webflow)


Primary Location: Louisiana - New Orleans Louisiana : Amite || Louisiana : Arcadia || Louisiana : Bastrop || Louisiana : Baton Rouge || Louisiana : Belle Chase || Louisiana : Bogalusa || Louisiana : Buras || Louisiana : Chalmette || Louisiana : Church Point || Louisiana : DESTREHAN || Louisiana : Delhi || Louisiana : Denham Springs || Louisiana : Donaldsonville || Louisiana : Dubach || Louisiana : Eunice || Louisiana : Ferriday || Louisiana : Fort Polk || Louisiana : Gonzales || Louisiana : Grayson || Louisiana : Gretna || Louisiana : Hammond || Louisiana : Haynesville || Louisiana : Hodge || Louisiana : Homer || Louisiana : Houma || Louisiana : Jefferson || Louisiana : Jena || Louisiana : Jennings || Louisiana : Joyce || Louisiana : Kenner || Louisiana : Killona || Louisiana : Labadieville || Louisiana : Lafayette || Louisiana : Lake Charles || Louisiana : Lake Providence || Louisiana : Lockport || Louisiana : Luling || Louisiana : Marksville || Louisiana : Metairie || Louisiana : Monroe || Louisiana : Montgomery || Louisiana : Montz || Louisiana : New Orleans || Louisiana : Newellton || Louisiana : Oak Grove || Louisiana : Port Allen || Louisiana : Rayville || Louisiana : Reserve || Louisiana : Ringgold || Louisiana : Saint Rose || Louisiana : Scott || Louisiana : Sibley || Louisiana : Springhill || Louisiana : St. Francisville || Louisiana : St. Gabriel || Louisiana : St. Joseph || Louisiana : St. Rose || Louisiana : Sterlington || Louisiana : Sulphur || Louisiana : Tallulah || Louisiana : Thibodaux || Louisiana : West Monroe || Louisiana : Westlake || Louisiana : Westwego || Louisiana : Winnsboro || Louisiana : Zachary || Texas : Anahuac || Texas : Austin || Texas : Beaumont || Texas : Burkeville || Texas : Calvert || Texas : Cleveland || Texas : Conroe || Texas : Corpus Christi || Texas : Corrigan || Texas : Crystal Beach || Texas : Dayton || Texas : Groveton || Texas : Houston || Texas : Huntsville || Texas : Kountze || Texas : Madisonville || Texas : Marshall || Texas : Navasota || Texas : New Caney || Texas : Orange || Texas : Port Arthur || Texas : Port Neches || Texas : Silsbee || Texas : Somerville || Texas : Sour Lake || Texas : The Woodlands || Texas : Trinity || Texas : Vidor || Texas : Willis || Texas : Winnie || Texas : Woodlands || Texas : Woodville

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : N/A

Number of Openings : 1

Req ID: 109671

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ( and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity ( and Pay Transparency ( .

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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