Get Into Energy Jobs

Job Information

Entergy Customer Service Specialist I in West Monroe, Louisiana

Customer Service Specialist I

Date: Jan 24, 2023

Location: West Monroe, Louisiana, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Onsite

JOB SUMMARY/PURPOSE

Provides customer service expertise to support Utility residential and small commercial customers. Directs phone-based customer interaction to answer and resolve a wide variety of inquiries, issues and special requests. Works directly with contact center representatives to coach and/or assist in the development of skills and abilities needed to service customers and improve efficiency of operations. Leads or supports special (ad-hoc) projects as appropriate and fulfills complex assignments.

JOB DUTIES/RESPONSIBILITIES

  • Participate on team charged with evaluation, development and implementation of Energy Efficiency program.

  • Support the development of the Operating Company's strategic long term energy efficiency plan as well as support the Operating Company's reporting, filing and audit processes.

  • Provide support of program negotiations for Energy Efficiency initiatives.

  • Conduct analysis associated with EE program assumptions/details/results in order to support the strategic long-term plan, including risks assessments.

  • Track, report and communicate trends in issues, customizations, action items and key business milestones.

  • Participate in the development and issue resolution of required regulatory filing at the respective commission. Also, maintain client relationships.

  • Responds to incoming customer service requests, both verbal and written. Identifies and assesses customers' needs quickly and accurately. Solves problems systematically, using sound business judgment.

  • Partners with other department representatives to resolve complex customer service inquiries.

  • Monitors delegated customer service issues to ensure timely and accurate resolution. Applies appropriate communication techniques when responding to customers, particularly in stressful situations. Implements customer service strategies and recommends related improvements/enhancements.

  • Places outgoing phone calls to complete follow-up on customer service requests as necessary.

  • Maintains timely, accurate documentation for all appropriate transactions. Keeps management abreast of all outstanding issues.

  • Adapts procedures, processes, and techniques to meet the more complex position requirements. Provides special customer expertise support to other customer service personnel.

  • Assist management team with special reports and documentation of performance for continuous improvement opportunities

MINIMUM REQUIREMENTS

Minimum education required of the position:

  • Typically requires a college or university degree in related field or the equivalent work experience.

Minimum experience required of the position:

  • 5 years within a customer service environment.

#LI-DNP

Primary Location: Louisiana-West Monroe Louisiana : West Monroe

Job Function :Professional

FLSA Status :Professional

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 110420

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Law, Customer Service, Legal

DirectEmployers