NRG Energy, Inc. *Replacement Sales Representative in West Chester, Ohio
At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
The Replacement Sales Representative assesses homeowner needs, develops and presents HVAC comfort solutions to new and existing residential customers.
Generates leads through customer referrals, door hangers and other marketing avenues
Recommends solutions and linked to customer objectives
Builds rapport with customers by observing and perceiving customer’s interests and emotions
Builds sustainable relationships with customers to cultivate future business
Presents products and generate lead and sales opportunities to Big Box associates
Maintains a closing ratio on technician-generated leads of 70% or higher
Maintains a closing ratio on marketed leads of 50% or higher
Maintains an average sale price set forth by the brand
Performs required surveys on every call
Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments
Conducts daily activities with the highest level of honesty and integrity and always displays a positive attitude toward fellow Team Members and customers
Arrives at all appointments and meetings ahead of schedule
Provides 100% satisfaction to each customer
Prepares estimates for contracts and proposals
Follows-up on sales leads and lists, both self-generated and via other sources
Manage multiple opportunities particularly focusing on selling service agreements and new equipment
Sell, renew and expand renewable service agreements, to both new and existing customer
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned
* Duties may vary by location.
1+ years’ experience in outside sales
High school diploma or GED
Proven track record of sales success
Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
Strong relationship building skills, customer focused and disciplined
Strong negotiation and influencing skills
Strong presentation skills.
Must be able to communicate in English effectively, both verbally and in writing
Excellent verbal and written communication skills
Valid driver's license required
Ability to work overtime with little notice; weekend hours may occasionally be required.
3+ years’ experience in outside sales
In-home service agreement sales and estimating experience
Knowledge of HVAC equipment
Completed college coursework
Additional Knowledge, Skills and Abilities:
Consultative and collaborative selling approach
Must be organized and able to coordinate a large volume of requests
Must be able to work independently
Strong organizational skills, attention to detail and the ability to multi-task
Willingness to learn and be a part of a team
Positive attitude and a team player
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization.
Safety mindset and acceptance of a safety culture
Related experience may be substituted for education
Partial time spent in an office environment
Partial time spent in the field in customer homes.
Travel by vehicle to and from work locations
Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
Must be able to drive and operate a motorized passenger vehicle or forklift
Must be able to lift/move up to 50 pounds frequently
Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf )
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
NRG Energy, Inc.
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