IT Field Ops Tech, SNC

JOB SUMMARY

This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing computer equipment. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function this position reports directly to the site IT manager.

EDUCATION

• Bachelor’s/Associates of Applied Science/AS degree in Computer Systems Technology, Network or Electrical Engineering, Computer Science and/or Information Technology is preferred. Related work experience will also be considered.

KNOWLEDGE, SKILLS AND ABILITIES

• Primary Responsibilities include:

• Ability to troubleshoot both software and hardware issues both on site and remotely

• Ability to troubleshoot multiple operating systems, diagnosing and solving software faults

• Knowledge of: Computer operating systems and operating computer systems peripheral devices.

• Support all aspects of the end user including remote access, systems build and lease term (Desktop/Laptop) installation and setup and administration of desktops and laptops

• Support off-site equipment setup, troubleshooting, repair, and lease term (desktop/laptop) installation

• PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes. This will include proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades, and bug fixes.

• Order PC’s/MAC’s, peripherals, and PC/MAC software as needed maintaining detailed records, including inventories through ticketing system. Dispose of aged equipment in a timely fashion.

• Perform initial application troubleshooting for site specific and fleet applications.

• Installs, troubleshoots, and repairs audio visual equipment, video conferencing equipment, in-house cable TV systems, loudspeaker setups and non-vendor supported printers.

• Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner

• Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.

• Experience implementing, integrating, and supporting vendor application solutions is required.

• Familiarity with Windows 10/11, MS-Office 365, and other Windows based applications.

• Ability to participate in a 9 week on-call rotation in support of 24/7 operations of the Plant Vogtle facility.

• Ability to work on-site for every scheduled workday. 4 days/week -10 hours schedule or 5 days/Week -8 Hours

• Nuclear plant support experience is preferred.

Secondary Responsibilities may include:

• Installs, troubleshoots, and repairs telecommunications equipment for southern company, Co-Owners, Nuclear Regulatory Commission, and data/voice cabling including computer and telephone lines, voice mail system, conference bridges, Voice over IP (VoIP) equipment, audio visual equipment, cabling for fiber optic and cable.

Behavioral Attributes

• Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment

• Must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen

• Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism

• Must be able to communicate with various levels of management and engineering as needed.

• Effective oral and written communications skills with the ability to convey complex technical issues in business terms

• Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously.

• Team-oriented with a strong work ethic.

• Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.

• Strategic thinker that can embrace, influence and lead change.

• Stays abreast of new technologies and techniques in the market

• Must be flexible and able to change directions quickly and comfortably

• Ability to work independently of direct supervision

• Strategic thinker that can embrace, influence and lead change

Experience Requirements

• Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.).

• Ability to provide on-call support.

• Candidate must be knowledgeable in hardware/network troubleshooting

• Although rare, the candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination

• Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)

• Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment

• Participation in Random Drug/Alcohol Testing is a requirement of employment.

• Establish highly credible relationship with customers and team members.

• Manage Completing requirements.

• The successful candidate must pass background and drug screening requirements associated with working in the nuclear industry

ADDITIONAL CONSIDERATIONS:

• This IT Field Ops Technician position will report to the IT Manager at Vogtle Nuclear Plant. This position will report and perform duties on-site. Only in extreme conditions will remote work be approved. It is desirable for this individual to live within a 50-mile radius of the plant. Relocation assistance will be offered with this position.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11261

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services