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Eversource Energy Supervisor, Division Administrative Support in Waterford, Connecticut

This position is responsible for supervising and analyzing comprehensive activities assigned to Finance & Operations associated with work order initiating and close-out processes, meter service & customer care activities, billing, payroll and payables. Extensive knowledge of union contract needed to manage and analyze all payroll system rules and results. Individual will manage the region’s progress in relation to meeting budget by ensuring proper accounting is documented. Supervisor will be responsible to create work flow policies and procedures associated with assigned work from Electric Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor and Emergency Response Team. Supervisor will be responsible for training and developing other supervisors and union employees on company policies and procedures. Individual will exercise a high level of internal and external customer satisfaction. Individual will promote safe working conditions in the workplace.

Essential Functions:

  • Manages and analyzes contract payroll rules and results in payroll system. Responsible for resolving payroll issues for all union employees. Trains and develops union employees and management team on contract pay rules. Conducts audits and tests payroll system.
  • Manages, analyzes, approves, assigns, and evaluates comprehensive data with extensive knowledge of numerous company systems including but not limited to Work Management System, DARS, Maximo, Workday, Workforce, C2, CACS, Fieldnet, ARCOS, Power Track, Cascade and Notify and other applicable databases.
  • Monitors the regions work activities to ensure compliance with established work policies and procedures; makes recommendations for changes and improvements on new or existing work assignments. Supervises and generates work flow processes and procedures.
  • Administers Sarbanes-Oxley compliance requirements; prepares and reviews analytical and statistical reports for the division’s goals and budgetary allocations.
  • Supervises the scheduling of meter tests. Develops and implements meter service and customer care work flow policies and procedures. Analyzes, calculates and verifies billing constants to ensure proper customer billing. Evaluates and approves all mixed metering and non-exclusive packages before submission for billing adjustments. Resolves all external customer inquiries and escalated calls. Collects and reports information for PURA complaints. Develops working relationships with contractors, municipal and state inspectors and electricians.
  • Manages the completion of various reports, projects and requests such as Property Damage (9A) Billing, Invoice Management, Work Order Closing, Meter Service Exceptions, Missing Meter Investigations, etc. to meet goal objectives.
  • Analyzes and monitors all emergency response documentation (t-tickets) in BI System. Evaluates and determines if a work order is needed. Creates work orders for Field Engineering to write.
  • Sets safety expectations for employees and resolves safety issues and concerns in a timely manner.
  • Supervises union and non-union employees in multiple work centers.
  • Serves as Acting Manager, Division Administration as needed.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Demonstrated high level of competency and ability to select, supervise, train and develop staff.
  • High proficiency in oral and written communications;
  • Customer-focused
  • Demonstrates initiative, accepts responsibility, holds others accountable
  • Drives organizational change
  • Analytical skills
  • Effectively applies knowledge and skills to solve problems and respond promptly, appropriately and constructively to employees.
  • Ability to build and maintain an inclusive diverse environment.


  • Bachelor’s degree in business or the equivalent

Experience :

  • Five (5) to eight (8) years of related experience.

Eversource offers a competitive total rewards program. The annual salary range for this position is $82,160.00 to $91,290.00 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Licenses & Certifications:

  • None

Working Conditions:

  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects :

  • Able to effectively manage multiple, shifting and competing priorities decisively and expeditiously. Must be highly effective at managing conflict.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Communicate priorities and goals (company, department, team)
  • Show how employee’s work fits in
  • Provide business updates, news
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty/integrity in communication and action
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them

Manage and Develop People

  • Set realistic performance objectives and expectations
  • Give ongoing, honest feedback; coach for success
  • Recognize good performance
  • Visit crews in the field
  • Remove obstacles to day-to-day performance
  • Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

  • Encourage cooperation/remove obstacles between work groups/departments
  • Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

  • Ask for employee input on work process/practice improvements and before implementing change that will affect them
  • Encourage ideas

Lead Change

  • Deliver effective, positive communications about change to your team
  • Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
  • Respond positively to new demands or circumstances

Focus on the Customer

  • Ensure that everyone on the team understands our customer promise and provides superior customer service
  • Be a role model for the team on delivering superior customer service


Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.