POSITION SUMMARY

Perform a variety of complex duties associated with analyzing technical documents received from field personnel. Support the regions progress in relation to meeting budget by ensuring proper accounting practices are performed. Responsible for following workflow policies and procedures associated with assigned work from Electric Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor and Emergency Response Team. Receive and respond to internal and external customer inquiries and complaints while maintaining a positive customer experience. Investigate and analyze a variety of reports associated with Meter Service, Operations and Work Management requirements to meet goal initiatives. Perform other required duties as assigned.

PRIMARY DUTIES - ACCOUNTABILITIES

• Gather, review, analyze, prepare, and process comprehensive data for numerous record systems including but not limited to Work Management, WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Power BI.

• Representatives will be expected to be proficient in all systems.

• Process multiple department payrolls and have knowledge of company policies and union contracts to determine comprehensive pay issues.

• Handle sensitive customer account information.

• Timely completion of records in accordance with applicable company policies and procedures.

• Assist in the instruction and training of new and less experienced representatives as required.

• Assist internal and external customers. Resolve inquiries from customer service, the clearing desk, electrical contractors, property owners and other utilities and agencies.

• Support emergency restoration efforts for Eversource.

JOB SPECIFICATIONS

Associates Degree with 8 years of related experience or 10 years of related experience required. The selected candidate must be able to work as part of a team, have the ability to perform multiple tasks concurrently, possess good organizational skills and maintain a high degree of initiative and dependability.

The salary range for this position starts at Step 1 $29.88 and progresses in accordance with the union contract. Check out the career site for an overview of our benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.