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National Grid Senior Specialist, Customer Energy Integration in Waltham, Massachusetts

About us

National Grid is hiring a Senior Specialist for our Customer Energy Integration department in Waltham, MA, or Albany, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

This position would be responsible to perform activities that support interconnection of customer distributed generation facilities. These activities would support areas such as, but not limited to, contract administration, renewable energy and net metering programs, various stakeholder reporting, program management, cost reconciliation, process improvement and on-going operational responsibilities for such facilities in accordance with applicable interconnection requirements involving FERC, ISO-NE, state regulatory and corporate tariffs and operating procedures.

Key Accountabilities

Responsibilities (including, but not limited to):

• Responsible for analyzing data and activities to provide relevant and up to date information to support decision-making by organization management

• Tracking and Improving DG interconnection System Key Performance Indicator’s

• Creation of Process Flow Chart, Job Aid and Training for New Process Enablement and identifying ways of process Improvement in existing process

• Develop necessary Ad-hoc and regulatory reports, interactive dashboards and other visualizations to provide business insights to management

• Develop various ad-hoc forecasting models to forecast DG Supply and Demand

• Facilitate performance improvement hubs to track monthly KPI trends and 3C’s coordinating with various internal cross-functional stakeholders for continuous DG process improvement

• Manage the day to day relationship with relevant internal parties or employees to understand their requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes

• Assist and coordinate work on projects by contributing to developing project standards and processes to improve project delivery within the relevant function

• Develop and maintain effective relationships with key stakeholders to share best practice, provide technical advice and build bases of influence

• Proactively research, produce, monitor, and analyze cost, policy or other information to enable analysis of key themes and trends

• Assist and coordinate work on projects by contributing to developing project standards and processes to improve project delivery within the relevant function

• Develop and maintain analytical systems, models and procedures to support design solutions and enhance time/consistency/safety/efficiency and operability

• Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area.

• Keep up to date with market/regulatory developments within own profession/discipline to ensure the optimization of best practice for National Grid


• A Master’s degree in a related area and 3 years of work experience is required or Bachelor’s plus 5 years of work experience.

• Knowledge of the electric industry, construction, and/or distributed generation is required.

• A renewable energy experience is required.

• Proficiency in relevant software e.g. Microsoft Office Products (Excel, Word, PowerPoint, Access) & Salesforce

• Knowledge of regulatory concepts and rate making is highly desirable

• Experience with Process Improvement and lean problem-solving methods is preferred.

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.