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National Grid Senior Manager, Data Governance in Waltham, Massachusetts

About us

National Grid is hiring a Senior Manager, Data Governance for our Customer Data Office. This role is located proximate to our Waltham, MA, Syracuse, NY or Brooklyn, NY offices.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Senior Manager, Data Governance will be the in-house data expert for the Customer business unit, comfortable working with data and business processes to enable business opportunities and enhance stakeholder engagement and experience.

They will define what first-class data quality looks like and will embed best practices within Customer, examining complex data to optimize efficiency and quality of data being collected and resolving data quality issues.

This leader will champion and train colleagues on how to get the most from data, ensuring data is efficiently and effectively captured/acquired, processed, cleansed, updated, stored, and disposed of.

Key Accountabilities

  • Set data quality strategy and roadmap in line with Customer Business Strategy and Customer Data Roadmap

  • Define and own the data quality business case and ensure benefits are realized

  • Manage Customer’s business portfolio of data quality improvement initiatives and ensure that best practices, rules, and standards are applied

  • Create and manage data quality sub-policies, business rules that align to the overall Data Business Management System (BMS) and Quality standards for key data elements

  • Drive improvement to data quality through process and system improvements; communicate top priority data quality opportunities and improvement proposals to stakeholders and senior management

  • Responsible for the development and maintenance of the department's data quality dashboards, including the oversight, analytics, and reporting

  • Make data fit for purpose based on data consumer requirements by defining requirements, rules, standards, and specifications for data quality controls as part of the data lifecycle

  • Review requirements, specifications, and technical design documents; provide timely and meaningful feedback

  • Manage and assess data quality activities (capture /acquire, process, cleanse, update, store, and dispose of) that are part of Customer’s business deployments

  • Implement departmental processes to measure, monitor and report on data quality levels and to discover areas for improvement

  • Identify risks and opportunities in projects and provide recommendations on how best to mitigate or achieve each

  • Plan and manage data quality staffing strategy consistent with the needs of the business to complement internal capabilities, e.g. data product development and analytics enablement.

  • Coach team members and other department project personnel to ensure business application systems are developed in a way that complies with data quality standards and established methodologies and practices

  • Define performance objectives and development plans for team members, ensuring alignment with department objectives

Supervisory/Interpersonal- Experience Required

  • Ability to develop business relationships and integrate activities with other Business and/or IT (Information Technology) areas

  • Ability to motivate a team and stakeholders

  • Exceptional interpersonal skills that inspire teams and nurture trust-based relationships

  • Excellent written and verbal communications skills including presenting and training in individual and group settings

  • Ability to plan and present program-level communications for executives and stakeholders


  • Bachelor’s degree in a technical or analytical discipline

  • 8+ years experience implementing data quality programs within large organizations

  • Technically literate with an understanding of database and schema design

  • Knowledge of the energy, utility industry with jurisdictional data regulations

  • Proficient in the use of Informatica Suite: EDC, CDQ, and Axon

  • Proficient in the use of SQL, MDM tooling, Snowflake data storage

  • Experience managing people and projects related to data quality and implementing process improvements for a large organization

  • Strong analysis, analytical, problem-solving and interpretation of data skills

  • Can influence and negotiate well and has a service mindset

  • Has knowledge of the applicable tools and methods for successful quality control

  • Love of data and data-driven business outcomes

More Information


$127,000 - $160,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.