National Grid Scrum Master & JIRA Lead in Waltham, Massachusetts

National Grid is one of the largest investor-owned energy companies in the world - covering Massachusetts, New York, Rhode Island and the UK.

We are at the heart of one of the greatest challenges facing our society, delivering clean energy to support our world long into the future. Every day we work with stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions.

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_About the Position:_

The Scrum Master & JIRA Lead will manage large enterprise instances of Agile tooling suites.This provides the opportunity to have an impact on important IS projects. The position will report to the Infrastructure delivery manager in the IS Gas Enablement Business.**

This candidate will influence an integral part of a major initiative to enable the US Gas Business by improving how our employees serve our customers today and by creating the platform for tomorrow’s growth. You will drive this enablement program to deliver changes across people, process, systems and technology to create:

_Position Responsibilities (including but not limited to):_

  • Work with teams to improve their ability to plan, build, and run services across an end-to-end value stream.

  • Help teams improve their utilization of existing Agile tools across a diverse set of processes including intake, backlog grooming, sprint and release planning, test planning and execution, incident management, and problem management.

  • Provide process and tools training, coaching, and mentoring for new and established agile teams of varying degrees of size and maturity.

  • Develop metrics, dashboards, and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

  • Determine ways to optimize and improve JIRA setup

  • Provide user management, training, and support for JIRA to development and project teams as needed

  • Apply built-in customization and third party add-ons to extend JIRA functionality as needed.

_Knowledge & Experience Required:_

  • Experience coaching agile teams as a Scrum Master.

  • Experience in tool improvement and tool integrations.

  • 3 years of experience in the use of JIRA and Confluence

  • Moderate to expert level knowledge on implementation, management, and support of the Atlassian Software Stack.

  • Has managed large enterprise scale instances of JIRA/Confluence

  • Proven knowledge of Agile/Lean software development process and practices.

  • Proven success at helping teams adopts and applies agile/lean principles and practices.

  • SAFe certification would be nice

  • Knowledge of Scaled Agile Practices would be nice

_Main Interfaces:_

  • With US Gas Business Enablement Business lead leadership to deliver business value through systems implementations.

  • With internal and external development resources to design and develop business solutions

  • With the program’s office of the PMO for the operation of the governance process and visibility into project and development process

  • With Project managers and scrum masters to manage issues and dependencies

  • With System Architects to design and deliver architectural enabling product features

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

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/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Information Services

Organization: *Information Services

Title: Scrum Master & JIRA Lead

Location: MA-Waltham

Requisition ID: 20181500