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National Grid Salesforce Administrator, IS Projects in Waltham, Massachusetts

About us

National Grid delivers gas and electricity to many millions of people across Great Britain and North Eastern US in an efficient, reliable, secure and safe manner. We protect our people, our premises, and digital systems with the objective of maintaining trust in National Grid services. Our mission which we believe in and are excited by is the opportunity to create a world class Security team to defend critical national infrastructure in the UK and US and the millions of customer communities that we serve

Job Purpose

Salesforce Administrator will provide administrative support to the organization through customization and configuration of the Salesforce platform.

Key Accountabilities

The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform. They are the point of contact for any users within the company who have questions or need to be trained on a certain Salesforce product.

Knowledge & Experience Required:

  • Design, develop, and launch Salesforce

  • Responsible for administrative functions

  • Create and manage all aspects of users' security; profiles, roles, permissions, sharing rules and assist users in creating self-service reports.

  • Design and implementation of advanced configuration such as workflow rules, validation rules, complex assignment rules, process builders

  • Maintain database for integrity and accuracy including cleansing and duplicate record management.

  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected users.

Assist in training users


  • Bachelor's degree is required

  • 5+ years of experience

  • Certification in Salesforce

  • Strong data management skills

  • Experience in a SCRUM or agile environment

  • Knowledge of Ant scripts, GIT, BitBucket and build automation tools like Jenkins, AutoRabit etc.

More Information

This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.