National Grid Process Manager, Customer Connects & DG in Waltham, Massachusetts

_About the Position:_

The Process Manager is responsible for supporting the sustainment of performance excellence through monitoring performance of their end-to-end process, as well as joint business planning and execution that maximizes achievement of near term business objectives and long term strategic imperatives. Through collaboration across functions, strong partnership with the business and performance leadership, drive execution of specific improvement efforts to realize substantial gains in quality, delivery and cost.


_Position Responsibilities (including but not limited to):_

  • Work with Process and Functional leadership to understand how National Grid’s core ambitions translate into measurable goals for their end to end process

  • Conceptualize, design, and produce a suite of metrics and Key Performance Indicators that measure their work stream’s progress against those goals

  • Analyze data to understand, to the degree possible, the causes for lagging performance

  • Use traditional process tools and techniques to find waste and root causes for problems in the process

  • Prepare materials summarizing process performance monthly for cross functional leadership review

  • Facilitate stakeholder meetings in support of the cadence structure and provide guidance on opportunities

  • Working with a cross functional working group, identify counter-measures to address gaps in performance

  • Lead teams in conducting process improvement projects to deliver sustainable solutions to identified problems

  • Serve as a change agent with functional groups within the process

  • Seek always to make a clear link between the goals and measures of the end to end process with those of the key functional groups working within it

  • Support company initiatives seeking to drive efficiencies and reduce cost through targeted improvement efforts

_Knowledge and Experience Required:_

  • Bachelor’s degree required, in an engineering/analytical business discipline preferred

  • 7 years of related work experience required

  • Knowledge and experience in project management fundamentals; demonstrated ability to lead a team through to the implementation of a solution required

  • Lean/Six Sigma certifications, or similar experience/knowledge of standard process tools and techniques preferred

  • Knowledge of utility accounting strongly preferred

  • Knowledge of the electric Operations, Design, and Customer functions preferred

  • Experience with the STORMS work management system, Power Plan, CSS, and other systems used with the electric distribution line process preferred

  • Understanding of the customer touch points within the electric distribution process preferred

  • Understanding of National Grid’s role within the Distributed Generation business, as well as the process and regulatory considerations of delivering that construction work preferred

  • Experience or knowledge data mining within SAP/HANA and Business Objects preferred

  • Record of driving change within an organization required

/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Electric Process & Engineering

Organization: *Electric Process & Engineering

Title: Process Manager, Customer Connects & DG

Location: MA-Waltham

Requisition ID: 20182058