About us Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. National Grid is hiring a Manager, Quality Assurance - Massachusetts for our Gas Pipeline Safety & Compliance organization in Waltham, MA. ## Job Purpose To develop and execute a risk-ranked quality assurance plan in support of Pipeline Safety Management. To share performance results and collaborate with the business to determine quality and procedural compliance improvement opportunities. ## Key Accountabilities + Develop and execute the risk-based field quality assurance plan + Manage in-progress, re-dig, and focused re-dig field inspections + Oversee use of iAuditor system for QA inspection data + Manage tracking and closeout of corrective actions identified through field inspections + Provide summary analysis of inspection data and findings + Engage with Field Operations and manage internal stakeholder relationships + Consult with and ensure alignment among regional QA teams + Establish clear goals and performance expectations for inspectors + Coach and develop direct reports ## Supervisory/Interpersonal- Experience Required ## Qualifications + Bachelors' Degree preferred + 6+ years of work experience in gas utility operations, construction, QA/QC, or related field + Comprehensive knowledge of the natural gas industry and the associated federal and state laws and codes + In-depth knowledge of National Grid Gas policies and procedures preferred + Strong analytical skills to analyze information and synthesize themes/trends + Strong presentation skills to relay findings and corrective action + Budgetary skills to forecast and manage to plan + Valid driver’s license ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.