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National Grid Manager, Customer Strategy in Waltham, Massachusetts

About us

National Grid is hiring a Digital Business Strategist for our Digital Group in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Business Strategist role will require an excellent analytical mind with the ability to challenge the status quo, rethink current ways of working to create new value and communicate and influence at all levels. The role creates and manages the product's business case, drives value creation and influences the prioritization of product features based on business value. The role will also lead the change management activities required for product adoption.

Key Accountabilities
  • Working with the business units to create and refresh digital roadmaps, including:

  • The end-to-end review of business processes, including process “tear downs”

  • Understanding current frictions/problems and proposing solutions with high-level value benefits

  • Sequencing and prioritizing digital projects and defining funding requirements for each business unit

  • Running business ideation (Hack-a-Future) sessions

  • Building the detailed business case for each digital concept:

  • Understanding the value levers & product cost

  • Building out the holistic end-to-end business case

  • Communicating with product teams on the biggest value creation levers for the product:

  • Ensuring the product continues to create value as it develops

  • Maintaining the business case based on feedback from customers, engineers and other stakeholders

  • Communicating with the sprint team on how the product is evolving based on feedback from customers (product features) and engineers (technical capability)

  • Working with the business units to acquire domain expertise and helping navigate the business to unlock value

  • Understanding feedback from customers/users & quantifying the impact on the business case

  • Influencing the design of the product so it remains focused on the value creating levers

  • Designing experiments to further test the product

  • Ensuring the Product Owner is prioritizing the most value-creating features

Supervisory/Interpersonal- Experience Required
  • Project/change management experience in leading large and complex programs of activity.

  • Advanced communication skills, facilitation experience and ability to mentor, coach and change others’ behaviors.

  • Excellent experience of senior stakeholder management.

  • Bachelor’s degree (or equivalent), or relevant experience

  • Deep expertise in business case modeling

  • Experience with Design Thinking and process re-engineering

  • Understands business value levers, and can take high-level business concepts and turn them into tangible value cases

  • Able to articulate product and design needs

  • Understands the business change implications of digital transformation and can work with the business to facilitate a smooth transition to new ways of working

  • Able to work collaboratively with cross-functional teams

  • Able to solve problems with agility

  • Able to distill complex information into a consumable format for variety of audiences

  • Able to communicate effectively to senior stakeholders

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.