About us

National Grid is hiring a Lead Process Manager, Outdoor Lighting for our New England Jurisdiction. This position can be located in Waltham MA, Northboro MA, Hopedale MA, Brockton, MA, North Andover MA or Worcester MA location.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Candidate will possess the ability to communicate across diverse internal and external groups, with the skill set enabling negotiation skills required to improve Outdoor Lighting and Attachments processes, systems, program and policy while meeting and wherever possible, exceeding stakeholder group expectations.

Key Accountabilities

• Coordinate Outdoor Lighting and Attachments related activities with Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Distribution Design, Engineering Standards and IS.

• Continuously assess daily tasks with the understanding that system and process issues may arise that require immediate attention and resolution.

• Manage Outdoor Lighting and Attachments performance management reporting.

• Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Outdoor Lighting and Attachments initiatives.

• Effectively communicate program, policy and processes while providing daily support to internal and external stakeholder groups. This communication should be two-way to allow for the constant improvement of all Outdoor Lighting and Attachments initiatives.

• Participate and/or represent Outdoor Lighting and Attachments initiatives on project teams working on various corporate initiatives to improve efficiency and customer service.

Qualifications

• Bachelor’s degree in business, marketing, engineering or other related field with a minimum of 10 years related work experience.

• Demonstrated ability to plan, direct, and take responsible charge of new, original, developmental work with only general supervision.

• Will act in a lead role for project/work assignment by providing guidance and/or direction to Outdoor Lighting and Attachments initiatives.

• Must have exceptional written and oral communications skills.

• Excellent interpersonal skills and a strong teamwork ethic.

• Experience dealing with multiple priorities and limited resources, along with excellent self-motivation and time management skills.

• Experience dealing with customers, and successfully resolving complex conflicts desired.

• Must have strong computer skills including proficiency in Excel, Access, Word, PowerPoint, mainframe applications. Must possess the ability to work with databases and spreadsheets.

• Must have strong analytical and problem-solving skills. Must display a work ethic that includes flexibility, responsiveness, consistent follow through and good organizational skills.

• Ability to effectively interface and communicate cross-functionally.

• Desired CSS, STORMS, GIS, Smartsheet knowledge

• Valid Driver's License

• Will to travel within the Massachusetts territory.

More Information

#LI - Hybrid

#LI - STR1

Salary

MA: $116,000 - $137,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.