Service Coordinator (Local 125) - Walla Walla, Washington - #110113

Date: May 18, 2023

Location: Walla Walla, Washington, WA, US, 99362

Company: PacifiCorp

Join Our Team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Union Field Operations Careers

Responsibilities

Service Coordinator A – Has successfully completed all required training and evaluation segments.

Service Coordinator B – Successfully completed required training and evaluation segments D and C.

Service Coordinator C – Successfully completed required training and evaluation segment D.

Service Coordinator D – Entry level position. Must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills as determined by the joint sub-committee. The determination of these qualifications will be done by test, and/or joint interviews as determined by the joint sub-committee.

Upgrades will not be made among Service Coordinators. Any clerical assignment may be given to each level of Service Coordinator, with training and evaluation segments used for advancement only. The Employee shall qualify as a Service Coordinator A in a maximum of two years, with the Company providing a minimum of five modules of training every eight months. In the event that management does not allow the employee to complete the five modules required for advancement, within an eight month period, the employee will automatically progress to the next level; however, with the expectation that those modules will be completed in the future. Advancement to Service Coordinator A is not dependent on the posting of a Service Coordinator A position, but is a progression within classification.

Open Service Coordinator A positions will first be filled by the Senior Service Coordinator A bidder; second by the senior Service Coordinator B bidder; third by the senior Service Coordinator C bidder; fourth by the senior Service Coordinator D bidder before other employees. When no incumbent Service Coordinator bids on an open Service Coordinator position, the open position will be filled by the senior bidder that has met the qualifications developed by the joint sub-committee.

All Coordinators may continue to do Service Dispatching for Servicemen. No Coordinators shall be assigned supervisory responsibilities. In addition, there shall be no upgrades in these positions other than the normal progression from D to C, C to B and B to A.

Requirements

• High School diploma or GED equivalent.

• Two years customer service experience.

• Familiar with CSS System, SAP, EXCEL and Windows.

• Successful in passing aptitude and typing test at 30 WPM - required.

• Five years experience in a Utility Field Operations is preferred.

Preferences

• Five years experience in a Utility Field Operations is preferred

Additional Information

Req Id: 110113

Company Code: PacifiCorp

Primary Location: Walla Walla, Washington

Department: Rocky Mountain Power

Schedule: Full-time

Personnel Subarea: IBEW Local 125

Hiring Range: $25.00 per hour

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At Pacific Power, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

All offers of employment are contingent upon the successful completion of a background check and drug screening.