Desktop Analyst Intern

Wall Township, NJ, USA Req #2345

Thursday, February 29, 2024

Energize your future and join our team as we pursue a sustainable, cleaner energy future. New Jersey Resources (NJR) summer internships provide engaging learning and growth opportunities for enthusiastic college students ready to build real-world experience and learn about the energy industry.

New Jersey Resources is seeking aDesktop Analyst Internto assist the Information Technology team.

Who we are:

NJR is an energy company with an ambitious outlook for the future and a commitment to advancing a clean energy future. We believe the most successful ideas and outcomes result from the collaboration of those with unique perspectives and experiences to leverage our strengths and achieve our priorities.

What you will do:

Bring your enthusiasm and drive and you’ll learn from some of the top talent in the energy industry. You’ll have hands-on experience with your team and the support of our human resources team through this 10-week program. Growing both professionally and personally throughout the program could lead to future post-grad opportunities.

• Field second level technical Help Desk requests in a timely manner; communicates regularly with the users of the status of the request

• Maintain, analyze, troubleshoot and repairs computer systems; install, repair, or replace components in laptops, desktops, printers, and other peripherals

• Assist in maintaining the telephony network

• Assist in maintaining all mobile devices including but not limited to iPhones, Androids, and radios

• Work with third party vendors when needed to assist with repairs to our systems

• Assist with end user training

• Update the Help Desk ServiceNow system with the resolution to problems found

• Update and advise supervisor of activities

• Assist Help Desk with calls and tracking

What we are looking for:

We’re looking for self-starters who are motivated to learn, grow and take on new challenges. Individuals who are flexible, dependable, work well in varying environments and want to make an impact in your community and your company are welcomed here.

Requirements:

• Currently enrolled in an accredited college/university pursuing a degree in IT, MIS, Computer Science or related discipline

• Excellent customer service, professionalism, and ability to maintain confidentiality

• Complex problem-solving and decision-making skills including creative problem-solving solutions

• Ability to multitask, analyze and solve problems quickly with attention to detail

• Excellent working knowledge of Windows 7, Windows 10 as well as related current Office applications

• Knowledge of TCP/IP, LAN/WAN and wireless infrastructures

• Familiar with building, configuring, and troubleshooting PC hardware components

• Valid Driver’s license as travel; occasional travel to business locations as necessary

• Available to work full time (40 hours per week) during defined intern program dates (June-August)

• Ability to work onsite in the corporate office in Wall, NJ

• Visa sponsorship is not available for this position

What’s in it for you:

• Exposure to a growing company focuses on a sustainable, clean energy future.

• Competitive compensation

• Learning, development and mentoring opportunities

• Regular opportunities to get involved in community service

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Other details

• Job Function Non-Exempt

• Pay Type Hourly

• Employment Indicator Internship

• Wall Township, NJ, USA