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Duke Energy Supervisor Customer Delivery Operations in United States

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary:

Leads and motivates a diverse Construction and Maintenance team to achieve company objectives and provides safety leadership for the team. Possesses leadership skills that are embraced by Craft employees to oversee and execute construction, maintenance and restoration activities. Responsible for accomplishing work within the work schedule to meet customer needs. Demonstrates strong operational expertise to lead activities that support customers and communities to provide a safe, reliable and cost-effective electric system. Ensures application of standards, work methods and procedures and safe work practices by all employees. Ensures development of employees through the recognition of talent and skills, the use of available tools and training, and addresses and resolves employee issues.


Manages the C&M Team to ensure the provision of reliable and quality service for distribution served customers and achieve process results including achieving financial and organizational targets:

  • Complete field reviews, observations and safety audits to ensure progress, performance, quality and results.

  • Ensures assigned work is accomplished within the work schedule and in compliance with distribution-design and construction standards.

  • Ensures standard work processes are followed by team.

  • Monitors team results to identify opportunities for improvement.

  • Initiates actions to ensure objectives are achieved and improvement opportunities are addressed.

  • Ensures geographic area is appropriately staffed and supported for 24/7 operations. This includes both individual availability and setting employee expectations.

  • Leads restoration activities on and off system

Leads a safe, productive and motivated work force to ensure a cohesive team effort:

  • Ensure safe working conditions and practices by providing adequate safety training of work practices and procedures. Initiate action to promptly correct potential or actual safety problems.

  • Actively shares information with employees.

  • Develop a culture of two way communication, encouraging employee feedback.

  • Enable employees to make decisions within boundaries of processes and goals.

  • Develop a culture which supports continuous employee development (training, career development, technical), by conducting career development discussions with employees to understand career objectives and goals.

  • Assist employees in identifying, developing and monitoring career developmental opportunities.

  • To provide individual behavior coaching and feedback to ensure continuous improvement.

  • Resolves employee issues such as corrective action, IBEW contract administration (if applicable), etc.

  • Conducts interviewing and hiring of exempt and craft employees

Implement Continuous Improvement:

  • Serve as model of leadership for change.

  • Supports Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.

  • Analyze feedback to ensure appropriate actions are taken to positively impact results.

  • Provide performance feedback to leadership for continuous improvement.

  • Ensures implementation of organizational improvements and technology.

  • Analyze KPI reports and take appropriate actions

Maintain positive customer relations to resolve complaints and concerns:

  • Respond in a timely manner to customer concerns and elevated commission complaints.

  • Negotiate with customer for satisfactory resolution.

  • Ensures that customer incidents are thoroughly investigated and reviewed with responsible employee.

Serves as local contact for various company issues:

  • Support employees in other organizations who report locally.

  • Serve as local contact for facilities, transportation, communications, etc.

  • Serve as local contact for Customer Services organization

Basic/Required Qualifications:

  • High School/GED degree

  • In addition to required degree, 8+ years related work experience

Desired/Preferred Qualifications:

  • Commercial Drivers License

  • Demonstrated a working knowledge of company construction and maintenance practices.

  • Demonstrated a thorough understanding of company standards and practices

  • Demonstrated customer focus

  • Demonstrated ability to motivate team members

  • Demonstrated ability to work self directed and be a team player

  • Demonstrated effective interpersonal skills

  • Demonstrated ability to implement and lead others through changes

  • Possesses supervisory experience in effectively handling employee issues.

  • Demonstrated effective leadership skills

  • Demonstrated effective written & verbal communication skills

  • Demonstrated effective problem solving and analytical skills

  • Demonstrated effective conflict management and negotiating skills.

  • Possesses experience with represented employees and labor contracts (if applicable).

  • Possesses experience with various Distribution C&M computer applications

  • Demonstrated motivational, presentation, public speaking skills.

  • Demonstrated ability to apply Environmental and Health & Safety Considerations into Project Execution Plan (ie. Environmental Checklists)

  • Project Management experience

Specific Requirements

  • Valid Drivers’ License

Travel Requirements


Relocation Assistance Provided (as applicable)Yes

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Tuesday, March 2, 2021

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster ( and Supplement ( .