Date: March 2022

TITLE:Specialist, Member Executive Asvisor

RESPONSIBLE TO:Vice President, Member Executive Support

DIVISION/DEPT:Member Support Services/Member Advancement

SUPERVISES:N/A

FLSA STATUS:Exempt

SUMMARY:

Serve as a trusted advisor to local Goodwill Chief Executive Officers. Provide consultations to Goodwill Executives in the areas of finance, human resources, business services, and board /governance training. Support CEOs through times of financial duress and assist in the development of short-term solutions to enhance cash flow while positioning for the future. Assist Goodwill Executive Leadership in developing short and long-term strategies to promote growth and provide richer services to the community.

BASIC FUNCTION:

• Provide consultations to Goodwill CEOs striving to optimize their organization, create efficient processes, enhance operating performance, to develop their boards and governance process.

• Guide Goodwill CEOs, staff, and boards through the strategic planning process to develop growth strategies, mitigate risks, utilize threats to catalyze new business opportunities. Provide the framework to develop tactical plans and balanced scorecards.

• Study the organization's current position, needs, goals, and strategies to determine what changes can be made to better serve the organization and its executive team.

SPECIFIC DUTIES:

1. Develop trusted relationships with Goodwill CEOs, understanding their needs, organization, goals and objectives to provide value-add support.

2. Develop and maintain member profiles and assessments to inform the level and type of support required to promote member growth and enhanced performance.

3. Provide member consultations, guidance, and support in the areas of strategic planning, board/governance, and administration (finance, HR, IT, enterprise risk).

4. Monitor member performance for pro-active business engagement.

5. Support the development of administrative playbooks and associated assets in the areas of finance, IT, HR, board, governance, and strategic planning.

6. Support member CEO focus groups and roundtable conversations.

7. Develop and facilitate relevant webinars for member CEOs based on changing external factors and member feedback.

8. Support the effort to develop performance metrics to align local member business needs with Goodwill Industries International, Inc. (GII) products, services, and training.

9. Comply with departmental budgets.

RELATIONSHIPS:

Internal: Partner with GII teams to enhance member support, service, and communication.

Local Goodwills: Strong trusted advisory to Goodwill CEOs, consistent communication with CEOs.

External: Contact with industry SMEs to provide insightful data members and/or purchase leverage.

SKILLS NEEDED:

1. Strong business acumen in the areas of finance, retail, contracts, mission, strategic planning, board/governance, IT, and HR. Must be proficient in finance and accounting.

2. Strong problem-solving and process management skills.

3. Strong communication and time management skills.

4. Track record of improving business performance and providing strategic direction.

EDUCATION: Bachelor’s degree in finance, business administration or related discipline, or combination of equivalent experience and education. Bachelor’s acceptable with extensive (10+ years) related experience in diverse, multi-cultural business environments.

EXPERIENCE:

A. Seasoned professional, strong business acumen, strategic visionary, who has held several executive business and operational roles (CEO, COO or CFO) within a Goodwill or similar industry. Must have the ability to work in a fast-paced and complex changing environment.

B. Must possess strong analytic skills, with the ability to resolve complex problems. Ability to bridge the conversation from metrics to operational impact. Must be proficient in accounting and finance.

C. Must possess the ability to communicate effectively.

D. Experience in an advisory or consulting role.

E. Experience within the Goodwill network, national organization, or international complex organization is preferred.

DECISION MAKING: Ability to assess an organization and make prompt business recommendations based on analysis, organizational capacity, and strategic goals of the organization. .

SUPERVISION: Latitude is given to the position in carrying out work assignments. Work is reviewed to ensure that it is conceptually sound and meets assignment objectives.

PHYSICAL EFFORT: Sedentary with lifting 50 pounds maximum and occasionally lifting and/or carrying objects weighing up to 25 pounds. Walking and standing are required occasionally; long hours sitting at a desk and using a computer.

EMOTIONAL EFFORT: The w ork environment is generally usually hectic with periods of high stress. Must demonstrate a positive attitude in meeting daily challenges.

OUR VALUES

We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

You before me (Respect)

We treat all people with dignity, kindness, appreciation, and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear, and transparent communication. We are open and humble.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

Out of many, One Goodwill (Diversity, Equity & Inclusion)

We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles and learns and grows together with humility and grace.