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Duke Energy Senior Technical Training Specialist in United States

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

Conducts benchmarking with industry groups/peer utilities, negotiates training priorities and secures resources for critical training tasks, participates as advanced expert for Level 1 RCA Investigations, significant events, evaluates overall training program effectiveness, and conducts field assessments to validate adherence to training standards. Provides technical construction, maintenance, equipment, and computer applications training to Distribution Control Center, Grid Management and Distribution Operations Employees and Contractors. Provides evaluations/testing of skills and knowledge required to progress through various apprenticeship programs. This position is responsible for administration and completion of compliance training for employees within Distribution Control Center (DCC) organization. Some to include: Distribution Control Center employees, Supervisors, Engineers, and Distribution Operations. Provides skill assessments of Distribution Control Center performers, and problem resolution for various Distribution Operations processes. This position also assists local management in areas such as Control Center safety/training audits and assisting in all necessary follow-up to audit findings. This position provides technical support, evaluation and feedback to Distribution Operations performers, contractors, Distribution Control Center leadership, Distribution Operations Leadership, Distribution Standards, Distribution Tools and Work Methods, and EH&S. Position must have the ability to lead, plan, determine priorities, problem solve and provide solutions and prescribe the processes needed to achieve objectives within the framework of the organization's operating policies.


Ensures adherence of compliance and skills training and assists in the implementation of Safety processes.

  • Develop, deliver and administer overall training programs

  • Establish training standards and consistency across business groups and zones

  • Administers Training Delivery Prioritization Model – gain consensus of business group’s priorities

  • Negotiates training priorities and secures resource commitment for critical training tasks

  • Performs program evaluations to validate overall training effectiveness

  • Develop and deliver continued educational training for employees using a training simulator.

  • Demonstrates expertise in a wide range of training products and services which support Business Unit, Departmental and Team goals. Serves as an internal expert in a discipline specific/task-based area.

  • Provides advanced expertise and innovation in the research, design, analysis, and administration of assigned function(s) to support the achievement of business objectives of assigned customer area(s).

  • Assures adherence to compliance training calendar and performs subject matter training.

  • Performs on site safety inspections on a periodic basis across zone to assess compliance; Supports safety and facility audits.

  • Assist in the implementation of safety processes through training, safety and environmental improvement plans.

  • Designs and administers training products and services for assigned projects to enable achievement of Company and business unit goals and support compliance with customer training needs.

Communicate with and coach/train performers on technical issues to assure proper application of standards, policies, and procedures.

  • Performs observations to validate training effectiveness and integrate observations into improved curriculum.

  • Performs assessments to validate procedural adherence to the training standards.

  • Authorize/certify performers meet required qualifications and remain qualified to conduct highly skilled work tasks.

  • Instills safety values and beliefs as new employees are on-boarded, and behavioral validation during subsequent training activities

  • Develop and deliver training related to electrical underground, complex network systems, mapping and diagrams.

  • Deliver classroom, hands-on, scenario-based, simulation-based, and one-on-one training for technical issues.

  • Facilitates coaching and feedback to technical employees throughout training sessions to ensure training requirements/standards are met

  • Provide reports/feedback/evaluations to management based upon training observations of skills by employee/student

  • Responsible for SME support to technical employees regarding new polices/procedures

  • Consulted for input when promoting performers through the training progression

  • Diagnose, analyze and resolve issues regarding Distribution/Transmission design, construction and operation.

Provide leadership for change to assure continued improvement of processes and performers.

  • Serves as project leader for complex training projects in accordance with Business Unit Processes and assist/provides technical input for proposal development. Effectively plans, schedules, coordinates, and monitors the activities of project team members and negotiates resources as needed. Ensures that projects are completed on time, within budget and in accordance with business needs and customer objectives. Monitors status and progress of projects and makes necessary adjustments to plans and schedules and initiates project close-out. Makes recommendations and presentations to management and manages the communication and implementation of recommendations.

  • Conducts benchmark studies with other learning organizations to improve performance

  • Remains abreast of current and emerging training practices, trends and methods and ensures their application as appropriate.

  • Spearheads Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.

  • Serves as SME/Lead in response to RCA resolutions by collaborating with EHS experts

  • Delivers training that upholds management expectations and cultural standards

  • Stays current on developing standards, technologies and processes by interacting with Company staff, continued improvement of personal skills, and thorough knowledge of existing technical standards and policies: including tools and equipment, compliance training, technical manuals, computer applications and data resources.

  • Provides expertise and communication for cross jurisdictional peer teams (i.e. Peer Review team, Best Practices team).

  • Consults with and actively interacts with field management, facilities consistency related to safety rules and work practices

  • Provides leadership and assistance with outage restoration activities.

  • Deploy new work processes and interacts with Distribution/Transmission/Gas leadership to implement standardized work processes.

  • Prepares evaluation documentation of recommendations for students and Supervisors at completion of promotional classes.

Required Qualifications

  • High School/GED degree

  • In addition to required degree, 5 years related work experience

Desired Qualifications

  • Certified in Training and Development

Additional Preferred Qualifications

  • Demonstrated ability utilizing safety and Work Methods/Procedures/Standards

  • Demonstrated strong interpersonal skills with ability to lead others through change.

  • Self-directed team member

  • Demonstrated oral and written communication and presentation skills for communicating information and addressing issues in a clear and effective manner to varying levels of employees and management.

  • Demonstrated interpersonal and human relations skills, e.g., influencing skills and listening skills, to deal effectively with all levels of management and employees.

  • Demonstrated analytical and problem-solving skills to analyze concerns/issues, develop logical conclusions and make appropriate recommendations.

  • Demonstrated project management skills to develop innovative, creative ideas to address complex training-related problems, concerns and programs.

  • Demonstrated presentation skills to speak effectively to large and small groups.

  • Demonstrated group process skills to effectively facilitate various groups.

  • Demonstrated leadership abilities to influence and provide direction to team members and to advise management of team members’ performance and project status.

  • Ability to recognize the need for new or different systems, programs, or applications and selection of appropriate alternatives to solve problems.

  • Demonstrated project leadership skills to manage complex projects and to develop innovative, creative ideas to address complex training-related problems, concerns, and programs.

  • Excellent negotiation and influencing skills.

  • Ability to analyze and apply new training methods, applications, trends, and events impacting the field of Adult Learning.

  • Demonstrated ability to analyze and resolve Delivery Operations/Transmission/Gas Operations/Fleet/Distribution Operations/Technical operations/design, construction and operational issues

  • Demonstrated experience in effectively handling of employee issues

  • Demonstrated ability utilizing proper application of tools and equipment

  • Demonstrated ability to coach employees

  • Demonstrated ability to facilitate groups and presentation/ public speaking skills

  • Demonstrated effective verbal and written communications skills Demonstrated ability to effectively communicate technical information

  • Possesses knowledge and experience with Delivery Operations/Distribution Operations/Transmission/Gas Operations/ Fleet/Technical Operations related computer applications

  • Demonstrated working knowledge of Microsoft Office products

  • Completion of a Training Certification Program

Specific Requirements

  • Valid driver’s license

Travel Requirements


Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Friday, May 20, 2022

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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