South Jersey Industries Scheduler in United States

This position is located in Union, NJ (Elizabethtown Gas)

Basic Function:

Responsible for creating a rolling four week work plan for all Union and NW based on forecasting models and supply data (employee resources) loaded in Sentinel, calendar management system. Ensures compliance work is completed when scheduled and/or due. Creates models to account for daily fluctuations in appointments and emergent work. Identifies, coordinates and schedules daily workload in support of forecasting & scheduling activities for Union and NW. Reviews forecast projections and generates reports in support of forecast estimates and proposals.

Representative Duties and Responsibilities:

  • Creates a rolling 4 week work plan for all field work, communicates plan to assigned service center leadership.

  • Meets daily with service center leadership to discuss distribution work assignment, crew make ups and results of pre inspections performed by foremen.

  • Responsible for reporting scheduling metrics daily and weekly during scheduled meetings to service center leadership.

  • Performs analysis to determine root causes of deviations from plan and works with region managers in assigned service centers to resolve issues.

  • Responsible for determining overtime needs for the week based on scheduled work and available supply.

  • Ensures employee observations and procedural assessments are scheduled by order type.

  • Configures people in systems based on skills and qualifications.

  • Adjusts the schedule based on required modifications.

  • Handles Elroy exception reports

  • Cordinates completion of steps 3-5 of inside leak survey

  • Provides support/assistance to Inside Leak Survey

  • Ensures WMIS orders are in “scheduled status” for scheduler to incorporate on three day below ground scheduling plan.

  • Manage Customer Generated Leaks process for service areas.

  • Work with Energy Connections, Marketing, and Customer Care Center to schedule requested dates for meter changes/repairs, re-routes, etc. Enter Shift Planners and/or optimize work in Click for field employees based on plan.

  • Coordinates meter upgrades with customers, Energy Connections, and Service Center; performs related support activities.

  • Coordinates new residential/commercial sets between customer, Energy Connections and Commercial Field Technician (when needed).

  • Coordinates large meter sets with Con Ops and field operations.

  • Coordinates gas leak calls.

  • Report generation in support of scheduling function – analyzes, interprets and creates scheduling metric reports for use in service center performance management.

  • Enters orders to be physically worked (stopped meters, inactive removes, meter exceptions, misc work).

  • Handles inaccessible meter process.

  • IDs new needs paint/AC orders from AD & MR reports.

  • Monitors & checks CTS for completed needs paints/AC orders, grade 1 leaks, leaks and updates/completes.

  • Generates CMA orders, CTS leak orders and needs paints/AC orders.

  • Creates new CTS records.

  • Resets compliance flags.

  • Provides support/assistance to support services departments as required.

  • Working with forecasted demand data, ensures the appropriate resources “supply” are scheduled for each discipline, work group, and order type/common work unit.

  • Review/Analyze/Implement new processes for Union & NW

  • Provide support/assistance to NW service departments

Education and Experience:


• Bachelors Degree in business or related field

• 2 – 5 years in a scheduling, forecasting or logistics position


Equivalent academic education and experience



• Knowledge of all AGLR operations systems

• MS Office Suite – advanced proficiency

• PeopleSoft Financial and Human Resources – advanced proficiency

• Ability to communicate with all levels of a diverse organization

• Flexibility

• Attention to detail

• Strong analytical and problem solving skills

• Customer service and presentation skills

• Strong change management skills


None required

AGLR Success Factors:

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards

Working Conditions/Physical Requirements:

• Office environment

• Travel within AGL Utility Operations

This position is located in Union, NJ (Elizabethtown Gas)

Explore the Possibilities

If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.

  • We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money

  • We provide an opportunity to build a successful and rewarding career in a variety of functional business areas

  • We foster individual talents and abilities while promoting the value of teamwork

  • Our culture prepares you for a lifetime of learning and professional development

Equal Opportunity/Affirmative Action Employer

South Jersey Industries (NYSE: SJI), an energy services holding company based in Folsom, NJ, operates its business through two primary subsidiaries. South Jersey Gas, one of the nation's fastest growing natural gas utilities, delivers clean, efficient natural gas and promotes energy efficiency to over 365,000 customers in southern New Jersey. SJI's non-regulated businesses, under South Jersey Energy Solutions, promote efficiency, clean technology and renewable energy by developing, owning and operating on-site energy production facilities ' including Combined Heat and Power, Solar, and District Heating and Cooling projects; acquiring and marketing natural gas and electricity for retail customers; providing wholesale commodity marketing and risk management services; and offering HVAC and other energy-efficiency related services. For more information about SJI and its subsidiaries, click here.