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Spire Energy Manager, Meter to Cash in United States

Manager, Meter to Cash

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Date: Nov 6, 2020

Location:

Saint Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a Manager, Meter to Cash. This position will be responsible for assisting the Director, Meter to Cash to oversee the operations of the meter reading, field collections, back office and billing functions.

Duties and Responsibilities

  • Oversees the overall activities of the meter reading, billing, service order correction, cashiering, credit, field collections, remittance and various other back office functions, including staffing, development, and organization.

  • Administer the performance management process. Support employees’ development with ongoing feedback, coaching, etc., demonstrate appropriate and creative use of recognition, and address conflict and/or performance issues effectively.

  • Handle personnel problems, including participating in the various steps of the grievance procedure, up to and including arbitration proceedings

  • Manages the back office billing activities related to customer utility service. These items include billing exceptions, meter read exceptions, customer refunds, service work billing, and dead/slow meter billing. Administers meter sets/removals/exchanges, all to-dos, and other functions related to billing system and service corrections.

  • Oversees the support, development, and efficient operation of all Automated Meter Reading (AMR/AMI) infrastructure and meter reading systems.

  • Oversees the tactical execution of disconnects due to non-payment activities while working with all internal stakeholders to continually improve DNP execution and processing. Responsible for processes designed to reduce bad debt.

  • Oversees the operational and accounting activities related to Loss Prevention.

  • Manages the Credit and Field Collections activities of the organization and supports the Director-Outsourced Services.

  • Coordinates the preparation of the annual departmental operation and maintenance budget and the annual departmental capital budget. Coordinates and assists in the development, testing, and implementation of customer-related system enhancements.

  • Develops, supports, and tracks department initiatives that align with the overall corporate strategies and AIP goals. Executes and monitors for success.

  • All other duties as assigned.

Essential Characteristics and Competencies

  • Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others

  • Ability to make difficult decisions and communicate those decisions to others

  • Sets challenging and productive goals for the team and holds others accountable for actions

  • Ability to provide resources and support

  • Ability to use checkpoints and processes to measure results

  • Ability to provide and communicate clear performance objectives

  • Ability to set challenging and productive goals and delegate effectively

  • Ability to lead by example, define roles/responsibilities, motivate and set strategy

Supervisory Responsibilities

  • Meter Reading, Credit and Field Collections, Billing, and Remittance supervisory team.

Required Education (certifications, licenses)

  • Bachelor’s degree in a business related discipline

Required knowledge, skill and abilities

Three or more years of experience working in Meter Reading, Customer Accounting, Marketing, Finance, or a Call Center leadership capacity.

SAP CCS and associated interfaces experience along with an understanding of AMR/AMI preferred.

Basic understanding of gas measurement and flow measurement concepts preferred.

Physical demands, environment and schedule

Normal office conditions. Is subject to be called out during non-working hours for emergency assignments. Requires frequent phone calls and interruption both during and after working hours. Requires work during nonstandard business hours.

Competencies

We Advance

We Care

We Collaborate

We Have Perspective

Posting Requirements

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: St Louis

Job Segment: Law, Call Center Manager, Call Center Supervisor, Call Center, ERP, Legal, Customer Service, Technology

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