Iberdrola USA Manager - Communinity Outreach & Development (NYSEG) in United States


Business and Department

NYSEG-NY-Brewster Brewster,NY



Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

The position Manager – Community Outreach and Development is responsible for community outreach and relationship development with local elected and municipal officials, government agencies, community organizations and business groups. Develops and executes strategic outreach plans on company projects and initiatives and monitors local governments for issues that may impact the company. Reports to Director – Public Affairs. Position includes management of outreach for NYSEG’s Brewster Division, with assistance provided in the Liberty Division as needed.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Manages outreach function and develops and maintains relationships with key elected and municipal officials, business groups, community organizations, emergency responders and government agencies. This includes outreach on company issues, projects and initiatives, and emergency/storm response. (40Primary)%)

  2. Participates in a leadership role in key business, charitable, civic and economic development organizations. (15Primary)%)

  3. Identifies community issues for management that may affect the company favorably or unfavorably. Coordinates and delivers appropriate responses to those issues. (15Primary)%)

  4. Assists with administering and evaluating regional sponsorship and contribution requests. (10Secondary)%)

  5. Coordinates the company’s involvement at sponsored events. (5Secondary)%)

  6. Supports the company’s economic development efforts. (10Secondary)%)

  7. Assists in the preparation and maintenance of government, community and business databases to facilitate prompt, efficient and effective communications to advance the interests and reputation of the company. (5Secondary)%)

Financial Responsibility: there are no expectations of outreach managers planning or managing the department budget, however there will be some aspects of managing up to $16,000 in local corporate contributions.

Manage Spending N/A Approximate Budget Responsibility N/A Develop Budget: Approximately $16,000 in corporate contributionsN/AManage Spending: Approximately $16,000 in corporate contributionsN/A Efficiency: Create Revenue Enhancements: Approximate Budget Responsibility: $16,000 local contributions

Competency Requirements: It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. For details of the competencies and the different levels, refer to the Iberdrola Competency model below.

  1. Delivering for the Business:

Global view of the Business - COMPETENT Achieving Results and Continuous Improvements - COMPETENT Initiative - COMPETENT Innovation & Creativity - COMPETENT

  1. Global Relationships:

Flexibility & Globalization - COMPETENT Customer Focus - COMPETENT Communicating & Influencing - ADVANCED Team Work - COMPETENT

  1. Managing People:

Team Management - COMPETENT Developing Others - COMPETENT

Avangrid Competency Model

  1. Delivering for the Business:

Global view of the Business

Initial – Knows and understands own area of responsibility. Competent – Identifies and understands the relationships and links with other areas across the organization. Advanced – Can identify how his/her own business area contributes to the Iberdrola Group. Expert – Has a view of the organizational environment and the external market.

Achieving Results and Continuous Improvements

Initial – Performs work adequately, striving for effectiveness. Achieves agreed goals. Competent – Creates own working standards, places high demands on him/herself and the results achieved. Advanced – Makes changes in order to improve performance or results. Expert – Assumes new challenges, taking calculated risks.


Initial – Solves problems in day-to-day role. Competent – Acts quickly and decisively in uncertain situations. Advanced – Anticipates problems and opportunities and acts accordingly. Expert – Creates opportunities and acts with future vision.

Innovation & Creativity

Initial – Willingly accepts innovative approaches. Competent – Has innovative ideas by applying experiences and knowledge already learned. Advanced – Fosters creative, innovative atmosphere in his/her working environment. Expert – Innovates & creates new concepts (Products, services, processes etc).

  1. Global Relationships:

Flexibility & Globalization

Initial – Accepts the need to be flexible, reacts with a positive attitude to changes.Competent – Adapts his/her way of working to new requirements. Advanced – Facilitates change, adapts action strategy according to the changes in the internal/external environment. Expert – Instigates change.

Customer Focus

Initial – Responds to customer requests. Competent – Commits to the Customer. Advanced – Improves Service for current needs. Expert – Anticipates future needs.

Communicating & Influencing

Initial – Communicates appropriately with others within the usual working environment. Competent – Effectively communicates in more complex situations with a variety of people, with whom there may ormay not be regular contact. Advanced – Exerts influence by using persuasive and convincing techniques. Expert – Uses network of contacts positively and encourages collaboration to successfully achieve objectives.

Team Work

Initial – Participates in the team. Competent – Involves himself/herself proactively in the team. Advanced – Creates a team. Expert – Promotes teamwork across departments.

  1. Managing People:

Team Management

Initial – Encourages team effectiveness by distributing tasks appropriately. Competent – Takes each team member into account when making decisions, as well as the team as a whole. Advanced – Demands High performance. Expert – His/her team interacts in an optimal way across the organization.

Developing Others

Initial – Carries out specific development actions. Competent – Performs constant development activities for the team as a whole. Advanced – Proposes and carries out individual development activities. Expert – Generates a culture of professional development, contributing to the sustained growth of the organization.


Education & Experience Required:

Bachelor’s degree in business, public relations, communications or related field and 6 years’ experience in

customer service, operations, public affairs, government affairs or communications or high school graduate or equivalent and at least 10 years’ experience

Bachelor’s degree preferred


Excellent oral and written communications skills Excellent organizational, analytical and interpersonal skills Excellent public speaking skills; ability to deliver consistent messages to multiple stakeholders Knowledge of the electric and natural gas business and NYSEG/RG&E; service areas Ability to interact with external stakeholders and senior managementAbility to manage multiple and often changing priorities, including crisis management

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 833-246-6347 or careers@avangrid.com.

Company: Manager, Community Outreach & Development

Department: NY Outreach & Development Networks

Job Title: Manager, Community Outreach & Development

Reports to: Director, Public Affairs

Location: Brewster, NY, US

Cross Company Responsibility: Yes

REFERENCE: 5095856604

Publication date: 22.06.2018