Iberdrola USA Lead Analyst - SAP Support (UIE) 57717) Orange, CT in United States



Business and Department

UI - 100 Orange Orange,CT


Job Overview:

Provide research and analysis of billing area requests to define and document business requirements, develop solutions employing technology and to develop and implement billing configuration models. Enter/administrate billing rates into SAP. Assist in assessing the impact of proposed solutions or enhancements to other systems or business areas. Use project management abilities to coordinate development, testing, and implementation of system changes with IT (e.g., defining requirements, developing work plans, coordinating testing and cut-over to production, and training end users). Use effective interpersonal and communication skills to liaison between the billing, Client Fulfillment and IT staff and/or system vendors. Much of daily work is completed with minimal supervision.

Key Responsibilities:

  • Considered "expert" within Billing area with emphasis on rate configuration, technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools.

  • Develop and implement solutions and/or Billing Configuration changes to meet new as well as ongoing requirement from Billing, Bill Printing, Pricing, and Rate & Regulatory departments.

  • Perform system administration tasks such as; application security, configuration, maintenance, upgrades, debugging, reporting, issue resolution with IT and/or system vendors and compliance with audit and regulatory controls.

  • Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/applicationneeds and issues.

  • Assist in assessing impacts of any application or system changes on business operations and other applications and systems.

  • Anticipates business/regulatory needs & develops standards, process improvements and documentation for billing


  • Ensure that the business requirements of the proposed solution are incorporated into design specifications.

  • Create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing.

  • Act as an experienced mentor to others in business area, provides training as required.

  • Transfers knowledge raise level of productivity and expertise of business unit.

  • Research business areas current systems/applications and processes to identify potential risks and opportunity to promote process improvements based on best business practices and utilizing functionality within business systems.

  • Promotes a customer service focus when approaching assigned projects and billing system trouble shooting.

  • Act as SME to support regulatory filings, may represent company at regulatory meetings, committees, or hearings.

  • Able to represent company at industry events.


Education and Experience Requirements:

Bachelor's Degree in Mathematics, Research Methodology, Computer Science, Business or other analytical discipline required. Master’s Degree in analytical discipline is desirable. Ten years of experience with business systems (SAP highly preferred) in a billing environment required. Knowledge of billing system administration, operations and analysis including data retrieval and reporting through vendor provided software. Ability to lead the introduction, enhancement, and maintenance of billing systems, including trouble shooting, mentoring of junior teams members and creating complex rate structures. Demonstrated ability to communicate effectively with billing team, internal customers, IT and system vendors. Familiarity with the system development life-cycle and standard project management methodologies is desirable.

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at877-387-9061 or careers@avangrid.com.

Company: United Illuminating (UIE)

Department: Business Support and Solutions

Job Title: Lead Analyst – SAP Support (2 positions)

Reports to: Supervisor – Business Support and Solutions

Location: Orange, CT, US

REFERENCE: 5087935701

Publication date: 20.02.2018