Iberdrola USA Lead Analyst - Customer Service Performance (UIL 57756) Orange, CT in United States
Business and Department
UIL - 100 Orange Orange,CT
Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:
Responsible for preparation of monthly financial variance reports for Connecticut and Massachusetts Customer service, includes details for 60 cost centers. Responsible for the monitoring of expenses and account analysis for Connecticut and Massachusetts Customer Service guiding managers/supervisors and their administrators with budget planning, variance analysis, procurement processing and issue resolution. Works with Control and Admin organizations to ensure following financial and procurement guidelines. Support development and preparation of financial analysis training and tools to help managers/supervisors and their administrators with budget variance and cost management analysis. Support monitoring cost management metrics, reporting results and providing benchmark analysis. Support Customer Service performance process analysis and cost management initiatives.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
- Provides monthly financial variance data to managers/supervisors and other financial leads for analysis of monthly financial data, analyzing trends, and issue resolution for Connecticut and Massachusetts Customer Service. Facilitates gathering of monthly variance explanations for Connecticut and Massachusetts Customer Service. Analyses trends and prepares monthly variance report for executive level review.
- Develops data gather tools and coordinates quarterly forecasts, year-end forecasts and annual financial planning for Connecticut and Massachusetts Customer Service and prepares data for loading into financial systems.Validates load to expected results and develops final report for executive level review.
- Supports development and maintenance of financial management tools.
- Supports Customer Service performance and process analysis by participating or leading business processanalysis and cost management initiatives.
Education & Experience Required:
Bachelor’s Degree in business with financial or accounting or engineering and two years financial planning or customer service experience required, or at least five years financial planning or five years utility customer service experience.
Knowledge of Customer Service business practices.
Advanced Microsoft office suite experience.
Business Warehouse reporting experience desired.
Financial planning experience, desired.
Strong analytical and problem-solving abilities
Strong financial analysis ability
Strong presentation and facilitation skills
Excellent written and verbal communication skills
Demonstrated leadership skills
Demonstrated ability to manage multiple priorities and projects
Demonstrated ability to work with all levels of organization, desired
Demonstrated collaboration and team building skills, desired
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.
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Company: UIL Holdings Corp.
Department: Customer Service Budgets and Compliance
Job Title: Lead Analyst – Customer Service Performance
Reports to: Manager – Compliance and Budgeting
Location: Orange, CT, US
Cross Company Responsibility: Yes
Publication date: 12.02.2018