Iberdrola USA Lead Analyst - Customer Service Performance (CMP 57902) Augusta, ME in United States


Business and Department

CMP-ME-Augusta General Office Augusta,ME



Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Responsible for preparation of monthly financial variance reports for Maine Customer service, includes details for 21 Department WBS’s. Responsible for the monitoring of expenses and account analysis for Maine Customer Service guiding managers/supervisors and their administrators with budget planning, variance analysis, procurement processing and issue resolution. Works with Control and Admin organizations to ensure following financial and procurement guidelines. Support development and preparation of financial analysis training and tools to help managers/supervisors and their administrators with budget variance and cost management analysis. Support monitoring cost management metrics, reporting results and providing benchmark analysis. Support Customer Service performance process analysis and cost management initiatives.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Provides monthly financial variance data to managers/supervisors and other financial leads for analysis of monthly financial data, analyzing trends, and issue resolution for Maine Customer Service. Facilitates gathering of monthly variance explanations for Maine Customer Service. Analyses trends and prepares monthly variance report for executive level review.
  2. Develops data gather tools and coordinates quarterly forecasts, year-end forecasts and annual financial planning for Maine Customer Service and prepares data for loading into financial systems. Validates load to expected resultsand develops final report for executive level review.
  3. Supports development and maintenance of financial management tools.
  4. Supports Customer Service performance and process analysis by participating or leading business processanalysis and cost management initiatives.



Education & Experience Required:

  • Bachelor’s Degree in business with financial or accounting or engineering and two years financial planning or customer service experience required, or at least five years financial planning or five years utility customer service experience.

  • Knowledge of Customer Service business practices.

  • Advanced Microsoft office suite experience.

  • Business Warehouse reporting experience desired.

  • Financial planning experience, desired.


  • Strong analytical and problem-solving abilities

  • Strong financial analysis ability

  • Strong presentation and facilitation skills

  • Excellent written and verbal communication skills

  • Demonstrated leadership skills

  • Demonstrated ability to manage multiple priorities and projects

  • Demonstrated ability to work with all levels of organization, desired

  • Demonstrated collaboration and team building skills, desired

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at877-387-9061 or careers@avangrid.com

Company: Central Maine Power (CMP)

Department: Customer Service Budgets and Compliance

Job Title: Lead Analyst – Customer Service Performance

Reports to: Manager – Compliance and Budgeting

Location: Augusta, ME, US

Cross Company Responsibility: Yes

REFERENCE: 5088063501

Publication date: 14.02.2018