APS IT Solutions Engineer/Analyst II in United States

Responsibilities

The IT Solutions Engineer/Analyst II will be responsible for software and hardware product delivery and performance for all application spaces including next generation technology. Drives products from design completion to volume production release through lifecycle including troubleshooting software and system problems to ensure performance and reliability.

  • Demonstrate strong customer service and communication skills when supporting customer base and partnering IT support groups.

  • Strong application administration experience.

  • Prefer experience in an Enterprise Content Management suite application or similar.

  • SQL Server: query/SSRS report development, relational databases - intermediate/advanced.

  • WebLogic/WebSphere experience preferred.

  • Proficient in managing MS Windows Server 2008R2 or later.

  • Proficient in Active Directory / LDAP services.

  • C#, MVC, Entity Framework - intermediate.

  • Understanding of integration services / web services.

  • Identity/Access Management, Security, User Lifecycle.

  • Understanding of High Availability Architecture and Network Load Balancers.

  • Understanding of Visual Studio,.NET, Java

Desired Skills

  • Ability to learn new applications expediently

  • Ability to perform root cause analysis

  • Ability to clearly communicate

  • Ability to perform in high-pressure situations

  • Forefront Identity Manager - beginner/intermediate

Required Education and Experience

  • Bachelors' degree in Information Technology or related field and 2 years of prior relevant experience or equivalent combination of education and directly related experience.

  • Requires basic technical subject matter knowledge within a job area or system

Preferred Special Skills, Knowledge, or Qualifications

  • Knowledge of programming languages; database management systems; development platforms

  • Skills in understanding and explaining moderately technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving moderate problems in own area of work

Key Job Accountabilities 1) Develops/configures new applications to meet functional and technical designs

2) Fixes and develops changes to applications to meet functional and technical designs following best practices and development standards and guidelines

3) Engages with business analysts and stakeholders to understand functional requirements and contributes to completion of functional specifications

4) Prepares technical documentation on application specifications

5) Creates deliverables according to the SDLC, such as functional and technical specifications, use cases, test cases, and system documentation

6) Analyzes and resolves development issues in a timely manner

7) Conducts analysis of codes and develops/ deploys defect fixes in engineering processes

8) Proactively assists internal clients with technical issues related to solution implementation

Key Level Differentiators

  • Works to achieve operational targets within job area with direct impact on department results

  • Under limited supervision, implements or supports projects/assignments

  • Sets objectives for own job area to meet the objectives or goals of engineering projects and assignments

  • May provide guidance and assistance to entry level solution engineers

  • Analyzes standard to moderately complex technical solutions engineering problems and solves them using judgment and prior experience

  • Decision making has low impact on own and related IT job family and department

Export Compliance/EEO

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, "U.S. Export Control Laws"). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (“Pinnacle West”) provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job ID: 20180946

Location: Phoenix

Full/Part Time: Full-Time

Regular/Temporary: Regular