Iberdrola USA ESS I - Energy Services (CMP 60020) Lewiston ME in United States
Business and Department
CMP-ME-Lewiston Serv Building Lewiston,ME
JOB SUMMARY: Provides coordination and technical support to the service centers and their industrial/commercial customers. Provides support to Key Account and other customers as required promoting load growth increasing sales revenue.
MAJOR ROLES AND RESPONSIBILITIES: 1. Manages SAP work orders through approval process and construction phases. 2. Maintains close working relationship with key account customers to develop early warning of threats to company revenue. Plans and executes strategy to avoid customer bypass, including negotiating long-term pricing agreements, use of incentive rates and involvement of other company and outside resources. 3. Achieves electric sales and marketing program goals, including the sale and implementation of products and services, ISO programs and other mandated outreach with key account customers. 4. Investigates power quality inquiries and analyzes Power Monitoring Instrument (PMI) data, responding to customers and coordinates implementing of required corrective measures. 5. Conducts EMF Surveys for customers and provides explanation of survey results. 6. Researches complex issues and coordinates resolution of engineering, right-of-way and rate issues. Assists in the evaluation and development of company policies as required. 7. Reviews and coordinates engineering drawings and specifications on commercial and industrial projects to ensure compliance with the company’s specifications. 8. Responsible for coordinating complex projects with other departments, including assisting with cogeneration projects as needed, to ensure prompt and efficient service to our customers.9. Provides technical assistance to the service centers and their customers. 10. Required to have a working knowledge of the Standard Requirements, Rate Schedule, and Terms & Conditions.11. Required to have a working knowledge of applicable sections of Company’s Construction Standards, SAP
Procedure Manual, Safety Instructions, Storm Center Assistance Procedure, System Diagrams, Emergency Service Restoration Plan, National Electrical Code, National Electrical Safety Code, Maine Public Utilities Commission Rules and Regulations, City and Town Ordinances as may relate to job assignment, Poly phase and Single Phase Line Extension Policies. 12. Other ancillary duties related to the core functions of the job as assigned.
REQUIREMENTS: Skills and Abilities
Strong problem solving and analytic skills.
Strong negotiation skills to work effectively with others in coordination of projects.
Effective at managing multiple priorities for timely completion of assigned tasks.
Strong communication skills, orally and in writing.
Demonstrated ability as Project Manager expediting projects from inception to completion.
Make decisions and recommendations to solve problems due to obstacles in moving a project to completion.
Self-motivated and able to work independently with little or no supervision.
Bachelor’s degree in Engineering, Mathematic or Business and 3 years experience as a Technical Services Associate Analyst including support of Key Account Customers or 2-4 years equivalent utility industry and customer service experience.
Working knowledge of the various operating systems and computer programs used by the department.
Must possess a valid driver’s license and reliable vehicle.
Must Have Criteria Bachelor’s degree from an accredited electrical engineering or computer science program. Computer literacy – MS Office, SAP, etc. Team Work – works effectively with others Strong written and verbal communication skills Ability to work with little supervision to support department goals
Want Criteria Solves difficult problems with effective solutions 20 Ability to manage multiple projects/assignments 20 Ability to troubleshoot and solve problems relating to metering 15 Experience in electrical utility industry 30
Seniority Within Dept. within bargaining unit = 10, within bargaining unit = 6, within another CMP bargaining unit = 4
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply to positions, you may request a reasonable accommodation by contacting our Human Resources department at 833-246-6347 or by emailing us at email@example.com
Company: CMP - Central Maine Power
Department: AM&P; Electric System Eng E
Job Title: ESS I - Energy Services
Reports to: Supervisor - Energy Services
Location: CMP-ME-Augusta General Office
Cross Company Responsibility: YES
Publication date: 02.04.2018