We Energies Customer Service Representative in United States

4316BRJob Title:Customer Service RepresentativeRequisition Number:4316BRTitle:Customer Service RepresentativeLocation(s):MN - CloquetCompany(s):Minnesota Energy Resources Summary:Minnesota Energy Resources, a subsidiary of WEC Energy Group, is seeking a Customer Service Representative in our Cloquet, MN location. Customer Service Representatives provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquires regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (ECIS). Perform general clerical duties as assigned, such as, data entry, filing, maintaining records.Job Duties:Handle customer requests: communicate technical information to customers, contractors and crew for new services.Calculate billing adjustments.Support field personnel.Process work requests: process paperwork, process billings.Obtain additional information and forward to appropriate parties.Communicate with various parties in job planning.Effectively utilize specialized computer applications dealing with customer billings.Prepare correspondence as required.Perform credit and collection work balancing customer satisfaction with company policy.May be required to performance backup dispatch function.Minimum Qualifications:High School Diploma, HSED, or GED1+ years - Billing and spreadsheet creation3+ years - Customer servicePreferred Qualifications:Accounting Degree Interested candidates must apply online no later than the Removal Date.We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.Learn more at CareersWEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.EEO/AA policies and statements