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South Jersey Industries Customer Care Representative in United States

Position Summary

Days & Hours: New hires into this position may be required to work 8 or 10 hour schedules with start times determined at the discretion of the company. Employees in this role may be required to work Saturdays.The successful applicant may be required to travel and work in locations other than the Customer Care Center, as determined by the Company.

MAJOR FUNCTION:

  • Addresses and responds to all customer inquiries.

  • Utilizes Company Systems to complete transactions needed to maintain and establish customer account and billing records.

  • Provides overall satisfactory customer service experience.

DUTIES:

  • Answer all customer inquiries; in person, verbal, and written in accordance with Company and BPU policies.

  • Process To Do types as described in the company’s internal CIS system.

  • Prepare transactions needed to establish and/or update customer account/ billing record, meter and service work order activity, gas leaks, merchandise loans, deposits and budgets.

  • Address and respond to incoming correspondences.

  • Discuss with customers collection activity, payment arrangements, assistance programs, and overdue balances.

  • Process, post and balance incoming customer payments.

  • Assist in training of other Customer Representatives as directed by Supervision.

  • Perform other customer service and clerical related duties as required by Supervision.

Qualifications

  • Bilingual Preferred

  • High School Diploma required

  • Applicants must pass basic skills test

Explore the Possibilities

If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.

  • We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money

  • We provide an opportunity to build a successful and rewarding career in a variety of functional business areas

  • We foster individual talents and abilities while promoting the value of teamwork

  • Our culture prepares you for a lifetime of learning and professional development

Equal Opportunity/Affirmative Action Employer

SJI (NYSE: SJI), an energy services holding company based in Folsom, NJ, delivers energy services to its customers through three primary subsidiaries. SJI Utilities, SJI's regulated natural gas utility business, delivers safe, reliable, affordable natural gas to approximately 690,000 South Jersey Gas, Elizabethtown Gas and Elkton Gas customers in New Jersey and Maryland. SJI's non-utility businesses within South Jersey Energy Solutions promote efficiency, clean technology and renewable energy by providing customized wholesale commodity marketing and fuel management services; and developing, owning and operating on-site energy production facilities. SJI Midstream houses the company's interest in the PennEast Pipeline Project. For more information about SJI and its subsidiaries, click here. (http://www.sjindustries.com/)

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