Get Into Energy Jobs

Job Information

PPL Corporation Business Operations Manager in United States

Company Summary Statement

PPL Corporation (NYSE: PPL), based in Allentown, Pennsylvania, is a leading U.S. energy company focused on providing electricity and natural gas safely, reliably, and affordably to more than 2.5 million customers in the U.S. PPL’s high-performing, award-winning utilities – Louisville Gas and Electric, Kentucky Utilities and PPL Electric Utilities – provide an outstanding service experience for our customers, consistently ranking among the best in the U.S. Our companies are addressing energy challenges head-on by building smarter, more resilient and more dynamic power grids and advancing sustainable energy solutions. PPL provides energy for millions of customers while providing challenging and rewarding careers for thousands of employees.

Overview

Job Summary

The Business Operations Manager serves as the leader and primary point of contact for our critical business systems and applications affecting day-to-day operations and serves as a primary point of contact supporting the operations of the portfolio. As a Business Operations Manager you will be responsible for leading a team of analysts that provide application administration, system configuration, optimization, and change management, as well as initiating, tracking, and managing escalations to the product and technology team. You will also manage transition of support to the operations team and/or MSP for steady state operations. You will manage a range of different types of enterprise systems which requires broad business process and systems thinking to ensure our systems are integrated, optimized and available for our business teams.

You will work closely with the product teams and business partners to enhance configurable system processes and automation flows that ensure operational efficiency and maintain a positive user experience.

Responsibilities

  • Job Responsibilities

  • Manage the team(s) that provides analysis and ongoing configuration and maintenance of business systems.

  • Ensure that there is documentation and configuration files for our various systems.

  • Provide oversight to team for fostering operational efficiencies in configuring, monitoring, reporting, and audit requests while ensuring the adherence to SLA agreements and State and Federal laws and regulations.

  • Monitor production issues and serve as business escalation manager for all operational issues and escalations from the service desk or MSP to the product team for problem management.

  • Assist product managers with the planning, evaluation, and implementation of functionality and features for the portfolio.

  • Partner with product teams within the portfolio to help coordinate system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirements.

  • Provide leadership to support release roll-out and deployment plans, contingencies, and back-out plans.

  • May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting HR service. This role may necessitate the need to work after-hours, outside of your normal schedule.

  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers

Qualifications

Basic Qualifications

  • Bachelor's Degree, preferably in Business or Information Technology or equivalent work experience

  • 7 years of related work experience

  • 3 years leadership experience with cross functional teams

  • You are curious, detail-oriented, and a proactive problem solver.

  • You do not fold easily under pressure.

  • You function well in a team environment, but don’t mind flying solo.

  • You communicate well both verbally and in writing.

  • You think big picture without losing sight of the details.

Preferred Qualifications

  • Experience supporting technology or product teams

  • Systems administration

  • Business process improvement experience

  • Familiarity with systems thinking

PpSe

Need help finding the right job?

We can recommend jobs specifically for you!

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

Job Locations US-Remote

ID 2022-5056

Category Technology, Digital Products & Cybersecurity

Position Type Regular

# of Openings 1

Full Time/Part Time Full-Time

Experience Level Manager

Company PPL Services Corporation

DirectEmployers