Iberdrola USA Analyst - Claims Management (CMP 57930) Lewiston, ME in United States


Business and Department

CMP-ME-Lewiston Serv Building Lewiston,ME



Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

Develops, implements and monitors a broad range of self-insurance claims management programs. May be involved in Management of certain corporate insurance activities of the Company as warranted.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Responsible for investigating, managing, negotiating and handling all aspects of self-Insured retained loss claims involving automobile liability, General Liability, Property damage and personal injuries. Negotiates and settles claims in accordance with company policy. Works directly with legal staff and outside counsel on larger claims. Work with operating Companies on Claims issues as they relate to customer satisfaction and/or regulatory complaints.

  2. Administers referrals, communications, and information between employees, supervisors, and with our outside Medicare vendor for personal injury matters.

  3. Assign and direct claims assignments to outside adjustment firms (as necessary).

  4. Assists HR operations in the interpretation of FMLA and ADA regulations and working with directly withemployee’s claims.

  5. Supports management with corporate goals related with cost reduction through improved methods, procedures,and Claims program changes. Prepare summary reports utilizing Claims Management System.

  6. Handles, processes, tracks and submits for payment monthly claim deductible billings from insurance company.

  7. Willingness to travel.

  8. Handle PUC/PSC complaints associated with claims.



Education & Experience Required:

  • Bachelor’s Degree preferred. Associates Degree with a minimum of three years relevant experience or High School/GED with a minimum of five years relevant experience required.

  • Requires some knowledge of Tort Claims laws and statutes.


  • Knowledge of PC Application – Word, Excel, Power-Point

  • Strong interpersonal communication (written and verbal) skills

  • Ability to negotiate an outcome

  • A high level of attention to detail, good judgment, analytical ability and decision making is essential

  • Ability to investigate and document facts is a must

  • Results oriented and proactive

  • Nature of work requires that candidate adhere to a policy requiring Strict Confidentiality

  • Must be willing to accept 7-day week 24-hour a day "on-call" status on a rotating basis (approx. every 4 – 6 weeks) as necessary

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 877-387-9061 or careers@avangrid.com

Company: AVANGRID Service Company (ASC)

Department: Sundry Billing & Collections

Job Title: Analyst – Claims Management

Reports to: Manager – Claims

Location: Lewiston, ME, US

Cross Company Responsibility: Yes

REFERENCE: 5088063101

Publication date: 14.02.2018