NRG Energy, Inc. Campaign Operations Analyst (Remote) in VIRTUAL, Texas
At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels and regulatory activities. The group offers the opportunity to view the “big picture” of retail operations and marketing, as well as develop specialized knowledge in specific areas.
This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for Residential and Small Business/Builder/Multi-family market segments in the Texas ERCOT, East and Canadian markets. Evaluates, analyzes, and manages product, offer, campaigns and projects from idea through launch and designs business processes for ongoing operational support. Successful team members demonstrate skills to effectively address issues across multiple functional groups (e.g. Marketing, Regulatory, Customer Care, Contract Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Channel Vendors, Database Operations).
A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills.
Manage the offer creation and validation processes for building the commodity products sold in our residential, small business and builder/multi-family marketing campaigns.
Coordinate and execute tasks as required to support campaigns, projects, and product implementations.
Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution and escalates accordingly.
Assist teammates with new product development and campaign execution as bandwidth permits.
Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation.
Continually evaluate effectiveness of product development and offer build processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and drive development of solutions to address them.
Deliver offer build, product development, and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings.
Monitors key operational offer build metrics and responds as necessary to ensure consistently superior operational performance.
Manage multiple, concurrent projects and able to deliver.
Perform quality assurance tests to ensure product related attributes and contents are displaying and functioning correctly.
Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes across product development and offer build.
Perform other duties as assigned.
100% Remote Work from Home. This structure is subject to change depending on the latest NRG’s policies.
Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
Some evening and weekend work may be required as job duties demand.
Minimal travel may be required to support Business Continuity Plan.
High School Diploma or equivalent required. Bachelor’s degree from an accredited college or university strongly preferred with a focus on operations, computer science, information systems or engineering preferred.
1-3 years related professional experience.
Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project.
Knowledge of SAP/CRM preferred.
Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred.
Additional Knowledge, Skills and Abilities:
Work effectively and build relationships with people at all levels.
Comfortable working with cross-functional business team composed of people with diverse backgrounds.
Attention to detail with organizational and problem-solving skills.
Exhibit technical and analytical aptitude.
Excellent communications skills, both written and verbal.
Demonstrate strong work ethic.
High level of honesty and integrity.
Handle multiple tasks simultaneously.
Makes good judgments/decisions.
- Required to sit and/or stand at desk for extended periods of time.
If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf )
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
NRG Energy, Inc.
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