Bonneville Power Administration IT Specialist in Vancouver, Washington
Summary This position is located in the TT Program Management and Governance (TTBG) and located in the Software Infrastructure & Support Services (TTST) Organization of Application Services (TTS), Transmission Technology Services (TT), Transmission Services (T), Bonneville Power Administration (BPA). A successful candidate in this position will serve as a senior IT specialist and technical expert (subject matter expert) on Change and Configuration Management for TT managed IT. Responsibilities As a IT Specialist, you will: Oversee the Change Management process and controls the lifecycle of all changes and enables beneficial changes to be made with minimum disruption to control center services. Determine the optimal implementation of asset integration requirements taking into account schedule and risk, business objectives, and Agency technical direction. Define, develop, test, and document new change and configuration management processes and procedures as needed. Negotiate, authorize, approve, and inform the business of risks associated with change events. Confirm technical and compliance completeness, accuracy of technical impact and risk analysis plans for final test, install, back-out and recovery, and identification and review of all technical and compliance dependencies including effect on concurrent changes. Facilitate and lead the System Operations Change Board (TOCB). Escalate issues and noncompliance to operations and senior management for remediation. Stay current with new and emerging IT and related industry trends, especially in the area of IT service management and specifically change and configuration management. Occasionally be called outside regularly scheduled hours for consultation related to computer operations, equipment failure or program revisions. Requirements Conditions of Employment You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations. OTHER REQUIREMENTS: All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page,Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government. When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully. This position has been designated as requiring a PUBLIC TRUST background. A preliminary background check must be completed before a new employee can begin work. Current Federal employees or other individuals with an existing completed background investigation may not be required to undergo another background check. Occasionally called outside regularly scheduled hours for consultation related to computer operations, equipment failure or program revisions. At times must come in to give assistance in correcting problems. May be required to participate in an after-hours on-call rotation. Qualifications BASIC REQUIREMENT Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To meet this requirement you must demonstrate proficiency in each of the four competencies listed above as follows: • GS-12 and GS-13: Advanced - You can perform the actions associated with each of these competencies without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions arise regarding each of these competencies. Focus is on broad organizational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of each of these competencies by translating complex nuances relating to each competency into easy to understand terms; You participate in senior level discussions regarding these competencies; You assist in the development of reference and resource materials in these competencies. SPECIALIZED EXPERIENCE REQUIREMENTSA qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience for this position is defined as: experience reviewing and assessing risk, scope, impact of information system configuration change requests; Planning and implementing configuration testing for system changes; and Developing and proposing IT change and configuration management process enhancements. There is no substitution of education for experience at the GS-13 level. Your resume should demonstrate that you possess the following knowledge, skills, abilities and competencies (KSACs). Do not provide a separate narrative written statement. Rather, you must describe in your resume how your past work experience demonstrates that you possess the KSACs identified below. Cite specific examples of employment or experience and describe how this experience has prepared you to successfully perform the duties of this position. Compliance-Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Configuration Management-Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components. Influencing and Negotiating-Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutually acceptable solutions. Information Assurance-Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. IT Architecture-Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems. Systems Integration-Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.You must meet all qualifications and eligibility requirements by the closing date of this announcement. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website. If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit the OPM ICTAP/CTAP website for more information. In order to be considered under the ICTAP program, your application must score within the pre-established "well qualified" category as stated in the Qualifications section. More than one selection may be made from this vacancy announcement. Some positions may require completion of a probationary period of up to 1 (one) year. Many positions require successful completion of a background investigation. All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government. EEO Policy:http://www.usajobs.gov/eeoReasonable Accommodation Policy:http://www.usajobs.gov/rapsVeterans Information:http://www.usajobs.gov/viTelework:www.telework.govSelective Service Registration:http://www.sss.gov/ BPA strives to ensure a safe, positive, inclusive work environment, supported by Leadership Behaviors. For more information on Leadership Behaviors visit: www.bpa.gov/goto/LeadershipBehaviors We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees’ overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.