INTREN IT Support Specialist in Union, Illinois

IT Support Specialist

Department: Information Technology

Location: Union, IL

SUMMARY OF POSITION:

Provide software support and technical assistance to all of Intren’s users; installing, configuring, maintaining, and troubleshooting a wide range of software applications; perform hardware/software upgrades to existing computer equipment as needed; train users in startup, basic, and advanced software programs.

ESSENTIAL FUNCTIONS:

  • Acts as software support to the entire company, providing technical assistance to all employees. Responds to user requests for service and determines nature and extent of support needed. Provides support or refers to the appropriate staff member.

  • Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company. Performs hardware/software upgrades to existing computer equipment as needed.

  • Responds to all software problem calls. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls software vendors or accesses on-line technical support to obtain software updates. Also responds to network log on house calls. Investigates appropriate areas of potential problems and determines resolution.

  • Contacts software vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in their selection of software. May assist in negotiating licenses and coordinate volume purchase arrangements for standard packages.

  • Responsible for ordering, purchasing phones and all IT related equipment per the IT purchasing policies and procedures.

  • Trains users in start-up, basic and advanced software programs.

  • Performs other related duties as required to accomplish the objectives of the position.

  • Performs other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS:

Must have good oral and written communication skills and excellent interpersonal skills. Good problem solving skills and the ability to prioritize multiple projects. Must be very customer service oriented.

  • Minimum of an AA/AS degree in computer related field, BA/BS degree in computer related field preferred.

  • At least two years’ experience in computer related field preferred.

  • Or, the combination of education and experience that enables performance of all aspects of the position.