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UGI Corporation CES Inside Commercial Sales Rep in Tucson, United States

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

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Job Summary (Purpose):

The Commercial Inside Sales Rep (CSR) effectively represents AmeriGas in building the business through new customer sales, enrollment and retention activities while meeting/exceeding assigned unit sales goals. The CSR will receive and handle inbound calls from new potential customers, as well as conduct outbound calls with the objective of prospecting and qualifying leads, retaining existing customers, and reactivating lost customers to achieve unit sales objectives.

Key Characteristics:

  • Excellent phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.

  • Ability to work independently and within call center teams

Duties and Responsibilities:

The CSR’s main objective is to make daily outbound contacts from the prospect lists provided by the Marketing Department to sell prospective customer with under 2,000 gallons and setting up new accounts.

The CSR will also maintain complete records of customer interactions and process/activities through detailed notes in CRM/SOAR and/or SAP. Once the CSR successfully closes the sale, he/she will work collaboratively with Sales Operations to complete administration of the new customer process.

The CSR is also responsible to make outbound prospecting calls to lost customers, recently inactive customers, and prospects that are moving into a new home or location.

Inbound Customer Acquisition

  • Qualify new sales leads generated through marketing/customer acquisition initiatives.

  • Qualify customer, understanding his/her specific use case and needs, determining appropriate products/services, and presenting key value statements and sales messaging to secure the sale.

  • Upon closing the sale, collaboratively engage Sales Operations to complete customer agreements/contracts, and setup/establish account, required for propane delivery from the District Office.

  • Enter and maintain pertinent customer and activity information in required systems (SAP, CRM/SOAR, databases).

Outbound Prospecting

  • Contact customers to retain/upgrade accounts

  • Make outbound calls to inactive, will call, and customer-owned equipment accounts to reactive and/or upgrade.

  • Qualify customer, assessing current use case and needs to determine best product/service, present key value statements and sales messaging to retain/upgrade the customer.

  • Appropriately apply special offers/pricing to win back lost customers.

  • Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.

  • Enter and maintain pertinent customer and activity information in required systems (SAP, CRM/SOAR, databases).

Knowledge, Skills and Abilities:

  • Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition

  • Efficient and accurate use of systems and tools (CRM, SOAR, SAP, Office products, internet)

  • Strong telephone presence and interpersonal skills

  • Effectively communicates in English – verbal and written

  • Ability to multi-task and prioritize workload; strong organizational skills

Education and Experience Required:

  • HS Diploma, with 2-5 years’ experience

  • Business development – sales, telemarketing, and/or cold calling, in a sales environment

  • Customer service call center experience

AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

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