Senior Key Account Manager

Company Tucson Electric Power

Location Tucson, AZ

Requisition ID 5179

About Us

UNS Energy Corporation (http://www.uns.com) , headquartered in Tucson, Arizona, is a subsidiary ofFortis Inc. (https://www.fortisinc.com) , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice

Our culture is rooted inshared core values (https://www.tep.com/careers/#values) that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.

We create opportunities for employees to thrive through:

• Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.

• Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.

• Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Hear from some of our employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) .

Job Description - Senior Key Account Manager

Are you ready to be at the forefront of a transformative revolution in the energy sector? Tucson Electric Power is seeking a passionate and visionary Senior Key Account Manager to play a pivotal role in facilitating the energy transition. As more individuals and communities than ever before become deeply conscious of their energy consumption and its impact, this position offers the unique opportunity to lead, innovate, and drive change. As a Senior Key Account Manager, you will be entrusted with managing a portfolio of high-profile accounts and customers whose actions have far-reaching effects within our community. This is not just a job; it's a chance to move the needle through active engagement and strategic thinking.

What you'll do:

• Collaborate with our large customers to guide them in becoming exemplary stewards of sustainable energy practices.

• Manage assigned customer accounts, including high-profile entities.

• Demonstrate your problem-solving skills to address complex challenges posed by the evolving energy landscape.

• Act as a visionary partner, helping customers articulate their goals and navigate the path toward achieving them.

• Forge connections between customer aspirations and the solutions we offer, sometimes even anticipating questions they haven't thought to ask.

• Strategically analyze patterns in the industry, effectively communicating existing programs, and crafting innovative solutions that bridge customer desires and our offerings.

• Provide holistic insights that consider the big picture while demonstrating resilience and initiative in driving progress.

What you bring:

• Experience in energy-related industries, sustainability, or environmental management is highly desirable.

• Ability to navigate nuances of both regulated and competitive sectors, representing shareholder interests in contract negotiations and administration.

• Proven track record of project management, team leadership, and cross-functional collaboration.

• Strong financial and performance analysis skills, capable of constructing customer needs analysis and driving custom solution opportunities.

• Exceptional communication and negotiation skills, especially concerning technical energy issues.

• Visionary thinking, the ability to identify industry trends, integrate new technologies, and adapt to dynamic market changes.

• Adept at building and maintaining relationships with key decision makers, stakeholders, and influencers.

• Strong problem-solving mindset with the ability to tackle complex challenges and drive innovative solutions.

• Bachelor's degree in a relevant field, advanced degree preferred.

*Full job description

Position-Related Responsibilities

Manages assigned large customer and high-profile accounts for UNS Energy Corporation companies, including Tucson Electric Power Company, and UES Electric and UES Gas. Provides knowledge of the electric and gas energy industry including distribution, transmission/transportation systems, generation, energy procurement, wholesale markets, and pricing. Understands and can apply nuances of the regulated and competitive sectors. Provides all aspects of customer care, energy solutions and problem resolution. Understands, communicates, and negotiates technical energy issues. Represents shareholder interests in contract negotiations and contract administration. Project manages and creates internal expert teams; provides customer intelligence, analysis, and strategy. Provides back-up for non-assigned accounts.

Knowledge, Skills & Abilities (Equivalent combination of education and experience will be considered)

Minimum Qualifications

• A bachelor’s degree and five or more years of directly related work experience, or equivalent combination of education and experience.

• Ability to analyze customer energy objectives, develop a customer strategic engagement plan to meet those objectives, make strategic decisions and recommendations relating to the energy service needs of major to very large commercial customers.

• Ability to review business drivers and Environmental, Social, and Governance Goals of assigned customer portfolio, develop strategies to support ESG goals and key business drivers.

• Ability to develop customer segment industry knowledge; understand market dynamics & macroeconomic influencers; maintain awareness of competitor's activity with each potential & existing account; ensure that appropriate response strategies are formulated & implemented such as EE Programs, New Products & Services, Data Analysis, and Customer/TEP joint solutions.

• Ability to partner with internal and external stakeholders to rally resources, and partner with customers to foster retention and expansion efforts.

• Ability to partner with internal and external stakeholders to drive economic development: plans, facilitates, & conducts meaningful customer engagements; acts as focal point for problem resolution while monitoring the successful close out of issues & actions; and demonstrates ability to build lasting, trusting, & widespread relationships across the customer’s organization.

• Ability to excel in inter-personal relationships and difficult communications. Must be able to foster relationship with executive leadership of account assignments as needed.

• Demonstrated listening skills, empathy, and adaptability. Experience communicating difficult messages.

• Demonstrated time management and ability to appropriately prioritize projects and customer requests.

• Mathematical and financial analysis skills, written and verbal communication skills.

• Ability to understand the customer’s business processes and related energy needs.

• Excellent written and verbal communication skills and the ability to work effectively with customers and all levels of company personnel.

• Ability to excel in inter-personal relationships and difficult communications.

Preferred Qualifications

• Post graduate study in related field: business, law, administration, accounting, math.

• Proficient in Company’s sales, marketing, and operating processes

• Broad understanding and knowledge of Company’s products and services

• Maintains current understanding of industry trends and product applications.

• Passion for the energy sector.

• Advanced knowledge of electric infrastructure – generation source, transmission, distribution and their impact on commercial customer processes and energy needs.

• Advanced knowledge of electric industry – demand, energy, electric energy options (i.e. self-generation) ACC and FERC regulatory issues, deregulation in Arizona and nationwide.

• Knowledge of electric pricing – UES electric tariffs, Tucson Electric Power Company tariffs, competitive pricing, pricing negotiation for special contract and deregulation arrangements.

• Knowledge of Tucson Electric Power Company’s, and UES Electric’s Rules & Regulations, Policies and Procedures and the Arizona Administrative Code.

• Experience developing and convening events and/or forums that support customer retention & expansion, regional economic development.

• Demonstrated experience negotiating contracts and or agreements.

Pay Rate: $88,000 - $120,000+ depending on experience

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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