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Georgia Systems Operations Supervisor, Physical Security Operations Center in Tucker, Georgia

108600-135700 per year | Tucker, GA, USA | Salary | Full Time

Position Highlights:

  • Challenging and exciting opportunity supporting the electric power grid

  • Gain experience working in a high security, critical environment

  • Work as part of a technology control center with exposure to IT network and cyber operations

  • Excellent benefits, including:

  • Nationally competitive pay and incentives

  • Benefits packages including Medical, Dental, Vision, Disability, and Life insurance

  • Outstanding retirement benefits featuring a maximum company contribution of 15.5%

  • On-site Fitness Center and CafĂ©

  • Associate training and development including options for tuition reimbursement

This is a unique opportunity to support and protect the largest machine on the planet: the electrical power grid. GSOC operates facilities state-wide to generate and transmit power on the Georgia power grid and requires a professional supervisor to coordinate and develop a team of operators as they monitor, respond, and administer physical security systems.

GSOC offers the opportunity for career exposure in related areas such as IT Networking, Cyber Security, and technical field support, with programs that include tuition reimbursement for college and paid training for relevant certifications. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities but is also an investment in your future.

This position includes nationally calibrated competitive pay, opportunities for growth, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.


GSOC Annual Report:

Georgia Trend magazine:

Supervisor, Physical Security Operations Center


  • Supervises the Physical Security Operations Center (PSOC) which is responsible for all aspects of operational security performance including monitoring and response to physical security alarm systems, surveillance equipment, notification systems, life-safety systems, and other systems or performing walkdowns as required. Also maintains critical processes in support of NERC CIP compliance for GTC, GSOC, and OPC.

  • Responsible for the PSOC team's response to security threats and security incidents including the coordination and support of escalated security activities with internal staff and external resources including federal, state, and local law enforcement.

  • Responsible for the design, development, and implementation of security operations processes executed by the PSOC team.

  • Regular reporting on Metrics and Status to ensure leadership maintains situational awareness.

  • Maintains personnel schedules to support current operational needs and ensure continuous 24x7x365 onsite staffing.

  • Provides leadership and support during activation of Conservative Operations, Disaster Recovery, Business Continuity, and the Security Incident Response and Recovery Plans.

  • Supports the selection and development of highly qualified and motivated associates for 24/7 operations. Ensures all necessary performance evaluations, coaching, training, developmental support, associate relations, timesheet and other administrative approval, and conflict resolution work are done in a satisfactory and timely manner.

Education and experience

  • Bachelor's Degree in business administration, engineering, law enforcement, or security related field

  • 8 years of experience with progression in responsibility in the areas of physical security, law enforcement, military, or related field

Equivalent education and experience

  • Associates degree in related security, law enforcement, military, or business-related field with 10 years of experience in a related field with progression in responsibility, as stated above

  • 12 years of experience as stated above, with 4 years of experience in a supervisory, team lead, or leadership role

Licenses, Certifications and/or Registrations

All positions must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk Assessment. (GSOC provided.)

Preferred industry certifications include:

PSP - Physical Security Professional

PSC - Physical Security Certification

CPP - Certified Protection Professional

Specialized Skills

Customer Service, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills. Preferred computer skills include Microsoft Word, Excel, Outlook, ID badge systems, camera monitoring systems.

Work Schedule Standard business hours are expected but this role may require additional hours during emergencies or to assist with minimizing outages and service disruption.