At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior Application Administrator, IT Power Digital

Job Function Summary

Application Administration Maintains, integrates and implements software applications within the organization. Performs software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to applications. Ensures proper controls are established and maintained over test and production systems and software source code.

Key Job Information

Specialist Professional Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.

Key Responsibilities

Application Support (ASUP) Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups and disaster-recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.

Configuration Management (CFMG) Manages configuration items and related information. Investigates and implements tools, techniques and processes for managing CIs and verifies that related information is complete, current and accurate.

Problem Management (PBMG) Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyzes patterns and trends.

Incident Management (USUP) Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incident, and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident-management process. Includes managing vendors and providing solutions and services to Power Operations.

Porting/Software Configuration (PORT) Ensures the availability of hardware, software and resources for the systems testing of platform-specific versions of one or more software products. Defines configurations required for testing with reference to agreed testing standards. Evaluates new developments in the organization and the industry and advises senior management on potential growth, problem areas and resourcing needs. Ensures adherence to agreed standards and good practice.

Systems Design (DESN) Specifies and designs large or complex systems. Selects appropriate design standards, methods and tools, consistent with agreed enterprise and solution architectures, and ensures they are applied effectively. Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Contributes to policy for selection of architecture components. Evaluates and undertakes impact analysis on major design options and assesses and manages associated risks. Ensures that the system design balances functional, service-quality, security and systems-management requirements.

Education/Experience/Certifications

Education Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically eight or more years in related field.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Advanced knowledge of change-management processes

• Advanced knowledge of lifecycle planning of configuration items (CI)

• Advanced knowledge of operating systems (e.g., Unix, Windows)

• Advanced knowledge of database concepts

• Advanced knowledge of certificate management

• Intermediate knowledge of infrastructure concepts

• Advanced knowledge of service continuity planning and support

General Competencies

• Advanced customer-focus skills

• Advanced accuracy skills

• Advanced risk management skills

• Advanced oral and written communication skills

• Advanced interpersonal skills

• Advanced decision-making skills

• Advanced organization and prioritization skills

• Advanced meeting facilitation skills

• Advanced team-building skills

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

• Ability to adhere to set response times, deadlines and time-sensitive tasks

• Ability to follow accuracy standards

• Ability to follow through on decision-making tasks

• Ability to interact effectively and collaboratively within a team environment

• Ability to communicate and problem solve when under stress

• Ability to respond and adapt to frequent change

• Ability to accept and demonstrate self-awareness when provided constructive feedback

• Ability to discern feedback and acknowledge ownership of areas of improvement

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

• Ability to successfully collaborate with peers, managers and others within the organization

• Demonstrates sound memory

• Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

• Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule [typically for nonexempt positions, although some exempt positions may have an established start/stop time]

• Ability to work long hours

• Ability to work a variable schedule

• Ability to report to work and perform work during periods of severe inclement weather

• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [for part- time positions, change to part-time attendance]

• Ability to work shift schedule

• Ability to work on-call schedule

Physical Capabilities

• Driving/travel: Daily within service territory - Occasionally (one to two times a month or less)

• Computer use (use computer regularly for entire work shift)

• Lifting/pushing/pulling: Up to 10 lbs.

• Carrying: Up to 10 lbs.

Environment - Indoor/Outdoor

• Office/Hybrid. PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. However, these arrangements may change due to business needs or changes in responsibility.

   

#LI-CU1 #hybrid

Compensation Range:

$109,800.00 - $183,000.00

In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

November 27, 2023

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.