Get Into Energy Jobs

Job Information

Portland General Electric Oracle Utilities Operations Manager in Tualatin, Oregon

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

Are you looking to stand out and be part of an organization that is looking to be future forward in this constantly changing world? We are looking for a purpose-led, values-driven leader who has the desire and is passionate in helping us achieve next level operational efficiency.

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

The Manager of Oracle Utilities Operations is responsible for overseeing a dedicated team of professionals responsible for delivering enhancements and resolving pain points identified by our business partners and customers for the billing, payment, metering, and bill print functions.

The manager will lead the development team responsible for designing, developing, and implementing solutions that align with product and customer experience outcomes. In addition, they will work with business partners to prioritize higher value work for the team and drive results.

Our ideal candidate will have demonstrated experience leading a team responsible for development and maintenance of Oracle Utilities application suite (CCB/MDM/ODM or C2M) using industry best practices. Most importantly, they will have great business acumen, program implementation, and ability to lead with integrity and passion. If you are someone with strong communication skills, are outcome focused, understand the business from a technology side, and are ready to utilize your leadership skills to take us into the next phase of our projects, this may be the job for you!

Additionally, they will have:

Job Function Summary

Application Development Oversees application software development and configuration services. Leads the team who develops program logic for new applications or analyzes and modifies logic in existing applications. Codes, tests, debugs, and documents software applications. Analyzes requirements, tests, and integrates application components. Ensures that system improvements are successfully implemented.

Key Job Information

Manager Manages professional associates and/or supervisors. Is accountable for the performance and results of a team. Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, resources, and business plan; receives moderate guidance from manager. Provides subject matter guidance to associates, colleagues and business partners.

Key Responsibilities

IT Management (ITMG) Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users, and managers. Ensures that operational procedures and working practices are fit for purpose and current.

IT Strategy and Planning (ITSP) Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates plans to drive forward the strategy. Contributes to the development of policies, standards and guidelines for IT strategy development and planning.

Financial Management for IT (FMIT) Advises on financial planning and budgeting. Develops financial plans and forecasts. Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision making, especially in the areas of service, projects and component cost models and the allocation and apportionment of all incurred IT costs. Analyzes actual expenditure, explains variances, and advises on options in use of available budget.

Resourcing (RESC) Conducts job analyses, prepares job descriptions and person specifications, and prepares selection and evaluation criteria for candidates. Manages recruitment campaigns. Locates and selects possible agencies and other suppliers, negotiating terms and conditions, and placing orders with them, ensuring that all obligations are met in accordance with the agreed terms and timescales. Reviews candidate details, manages selection processes and ensures that account is taken of relevant statutory or external regulations, standards, and codes of good practice. Ensures that all relevant parties are informed of the results of interviews and other decisions and assists in the negotiation of terms and conditions of service.

Professional Development (PDSV) Determines the required outcomes for learning or development, from organizational development needs and the training strategy. Mentors assigned practitioners, ensuring alignment with predetermined statements of required development outcomes. Assists each practitioner with the creation of development plans based on the outcome statements. Ensures that each practitioner records evidence of progress. Validates practitioners' records at the end of each cycle of planned development, to ensure that achievements and enhanced capabilities are recorded and referenced to the outcome statements. May contribute to practitioners' performance appraisals.

Programming/Software Development (PROG) Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance, and manages change control dynamically to optimize productivity. Provides advice, guidance, and assistance to less experienced colleagues as required.

Application Support (ASVP) Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.

Incident Management (USUP) Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident management process.

Education/Experience/Certifications

Education Typically a bachelor's degree in a related field or equivalent experience.

Experience Typically eight or more years in related field.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

  • Advanced knowledge of business goals and scope-of-change initiatives

  • Advanced knowledge of user experience design frameworks

  • Advanced knowledge of change management processes

  • Advanced knowledge of software configuration

  • Advanced knowledge of operating system concepts

  • Intermediate knowledge of infrastructure concepts

  • Advanced knowledge of service continuity planning and support

General Competencies

  • Advanced customer focus skills

  • Advanced accuracy skills

  • Advanced risk management skills

  • Advanced vision creation skills

Leader Practices

  • Drives Results

  • Plans and Aligns

  • Decision Quality

  • Drives Engagement

  • Courage

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

  • Ability to adhere to set response times, deadlines, and time-sensitive tasks

  • Ability to follow accuracy standards

  • Ability to follow through on decision-making tasks

  • Ability to interact effectively and collaboratively within a team environment

  • Ability to communicate and problem solve when under stress

  • Ability to respond and adapt to frequent change

  • Ability to accept and demonstrate self-awareness when provided constructive feedback

  • Ability to discern feedback and acknowledge ownership of areas of improvement

  • Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

  • Ability to successfully collaborate with peers, managers, and others within the organization

  • Demonstrates sound memory

  • Ability to process new information to be applied consistently to work tasks

Environment - Indoor/Outdoor

Hybrid / WFH

#LI-CS1

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:

Staffing@pgn.com

The posting closes at midnight (Pacific Time) on the closing date below:

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.

DirectEmployers