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Evergy, Inc. Sr Mgr Customer Analytics and Data Systems in Topeka, Kansas

Description

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Sr Manager, Customer Analytics and Data Systems

REQUISITION: CUS00BH

DEPARTMENT: MDM Support – Topeka General Office or Kansas City Headquarters

LOCATION: Topeka, KS

Kansas City, MO

PAY RANGE: $111,000 - $148,000

Scheduled Work Hours: Monday - Friday 7:00 a.m. - 4:00 p.m. (Job may require additional hours with short notice.)

Summary of Primary Duties and Responsibilities:

This position is responsible for Analytics, Robotics Process Automation, Customer Data, Data Engineering, and Emerging Technologies function for Customer Organization. Provides thought leadership and acts as a subject matter expert in the designing and recommending of appropriate analytical approaches and methodology in addressing key issues within the business. Responsible for driving departmental culture and promoting data-driven decision-making and process improvement within Customer Group. Enable management visibility into data-driven insights that inform the business’s strategic direction. Will work closely across Evergy at all levels to promote ideas, data strategy/road map and assist with change management. Responsible for ensuring Customer Operations Systems and processes are supported, which include evaluating new processes and technology. The Sr Manager, Customer Analytics, and Data Systems is accountable for the business management of Analytics, Automation, Customer Data, Data Engineering, and Emerging Technologies function. This position is subject to emergency call-out and additional work hours.

Major responsibilities include, but are not limited to:

  • Role will be responsible for executing and maintaining a sustainable and scalable Analytics and Automation program including, but not limited to the identification and prioritization of use cases, and deployment as well as maintenance and monitoring.

  • Partner with internal and third-party stakeholders to identify opportunities by analyzing and understanding data and processes.

  • Direct efforts to define technical, operational and user requirements Design conceptual architecture and technical solutions and lead efforts to develop and implement client-approved solution

  • Take responsibility for project activities including work estimation, planning, stakeholder management and project quality

  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery Ensure that offshore resources are leveraged appropriately

  • Drive technology innovation for Customer

  • Promote continued process improvement within Customer

  • Develop and promote engaged employees

  • Develop data strategies and integration road maps for Customer organization

  • Support Enterprise data strategies and initiatives

Qualifications

Education and Experience Requirements:

The preferred candidate will possess a Bachelor's degree in business, information technology, analytics, or a related field. The selected candidate will also have 10 or more years of experience working with various computer systems and database applications; as well as a strong technical background in systems, processes, and thinking outside the box. Requires five years of proven leadership experience. Prior experience in the utility industry and/or related technical field around reliability and maintenance is preferred. Experience with Oracle MDM, ODM, CC&B, and BI is preferred.

Skills, Knowledge, and Abilities Required:

  • Excellent communication and the ability to translate complex technical terminology, concepts, and issues to technical and non-technical management and resource staff.

  • Good organizational skills and the ability to multi-task and work under pressure and time constraints. Experience with programs such as Microsoft Excel, Access, XML, Oracle Developer, SQL.

  • Knowledge of industry and customer data standards.

  • Ability to project database resource requirements, including personnel, software, equipment, and facilities.

  • Ability to stay abreast on current tools, methodologies, and technologies.

  • Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus.

  • Must have the ability to perform the physical activities of the job.

  • Must maintain a high level of professionalism at all times.

  • Candidate should possess a progressive, dynamic attitude toward solving problems and working with other team members.

  • Must be able to handle confidential information appropriately.

  • Must be able to conceptualize, handle multiple priorities, and apply tact, diplomacy, reason, and logic.

Licenses, Certifications, Bonding, and/or Testing Required:

Must maintain a valid driver’s license.

Working Conditions:

Work is both indoor and outdoor, in all types of weather and conditions. Must have a satisfactory work record, including good attendance.

Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know to accomplish becoming the most innovative and reliable energy company, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Shift Standard

Job Field: Customer Care/Customer Service

Req ID: CUS00BH

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