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Arizona Public Service IT Business Technical Analyst II/III - Palo Verde in TONOPAH, Arizona

IT Business Technical Analyst II/III - Palo Verde

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Date: Jun 5, 2024

Location: TONOPAH, AZ, US, 85354

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.


APS is seeking a skilled IT Business Technical Analyst II OR III to join our team at the Palo Verde Power Plant. This crucial role focuses on analyzing business and information needs to design and implement cutting-edge IT systems solutions.

Key Responsibilities:

  • Business Analysis & Optimization: Conduct thorough analysis of business processes and information needs to design optimal IT systems that enhance workflow and efficiency.

  • System Configuration & Implementation: Configure, implement, and maintain business systems and solutions tailored to meet organizational requirements.

  • Testing & Support: Perform rigorous testing of business systems to ensure reliability and provide ongoing support to resolve any issues.

  • Continuous Improvement: Identify opportunities for system enhancements and work collaboratively with stakeholders to drive improvements.

    Ideal Candidate:

  • Analytical Thinker: Skilled in analyzing complex business processes and identifying IT solutions that improve efficiency.

  • Technical Proficiency: Experienced in configuring, implementing, maintaining, and testing business systems.

  • Problem Solver: Adept at providing technical support and troubleshooting to ensure seamless system operation.

  • Collaborative Team Player: Able to work effectively with various stakeholders to drive continuous improvement.

    Apply Now to join our team and contribute to the success of the Palo Verde Power Plant with your expertise and innovation.

    *Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

Minimum Requirements

IT Business Technical Analyst II

  • Bachelors' degree in Information Technology or related field

  • AND two (2) year of prior relevant experience or equivalent combination of education and directly related experience

  • Requires working technical knowledge gained through experience within a job area or system

    IT Business Technical Analyst III

  • Bachelors' degree in Information Technology or related field

  • AND five (5) year of prior relevant experience or equivalent combination of education and directly related experience.

  • Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas

    Preferred Special Skills, Knowledge or Qualifications:

  • Skill in assessing business requirements via interviews

  • Requirements determination using structured techniques for documentation, analysis, evaluation/validation;

  • Decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements;

  • Ensuring consistent understanding across users, designers and testers; business process modeling of current state and desired/future state processes;

  • Defining and managing scope and client expectations, requirements change management and traceability; identifying and mitigating risks; applying creativity to solving complex

  • Ability to advocate technology changes that provide value and support APS business goals;

  • Meet commitments; foster relationships amongst the business leaders; adapt to technology changes; put systems and procedures in place to assure that all relevant information is shared consistently; organize, prioritize, and plan work activities

  • Apply creative solutions to business problems to ensure business needs are most effectively met

    Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member.

    Any PVNGS employee may be called upon to support a refueling or short-notice outage. This includes line roles and responsibilities as necessary to execute outage activities. These are a condition of employment at PVNGS.

Major Accountabilities

1) Analyzes the most complex business problems to be solved with automated systems; considered an expert in solving technical issues

2) Leads and provides direction for short- and long-term planning sessions to ensure understanding of business goals and direction

3) Leads development and communicates business requirements and functional specifications for the design and implementation of business solutions

4) Prioritizes immediate business needs and recommends options, risks, cost, and benefits

5) Analyzes highly complex business problems to be solved with automated systems

6) Reviews and approves test plans

7) Ensures test strategies involve appropriate integration and process components

8) Designs details of the most complex systems

9) Provides recommendations for the business process redesign and documentation as needed for new technology

10) Directs development of visualization, and user experience elements of solution design

11) Provides consultation to users in the area of automated systems

12) Provide guidance, coaching and training to lesser experienced employees within job area

13) May manage major/complex projects involving delegation of work and review of work products

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:

This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:

  • APS office based: The employee prefers to work most of the time from an APS facility.

  • Home based: The employee prefers to work most of the time from his/her home.

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.