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Enbridge Customer Service Representative in Thunder Bay, Ontario

Posting End Date:

Employee Type:

Temporary (Fixed Term)-Full time


This is a unionized position

Bargaining Unit/ Local: Unifor Local 8833 Brantford Call Centre

Primary Location: Brantford & Thunder Bay, ON

Salary Grade: Grade 7

Rate Classification: Step 1 - Step 5 $34.74 - $38.70

At Enbridge, we know that every customer is different, and we like that!

As a Customer Service Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests.

If you enjoy working with people, love participating in a team environment and thrive on data analytics, apply today!

What You Will Do (Responsibilities):

  • Receive incoming calls as required. Callers include residential, commercial and industrial customers, lawyers, and internal departments.

  • Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, budgets, transfers of credit balances, account information changes, and move requests.

  • Follow company and business unit processes, policies and procedures.

  • Transfers are the exception.

  • Promote corporate programs/initiatives, as required.

  • Research account information and prepare the documents to update the customer's account accordingly.

  • Assist with training in the department, as requested.

  • Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

You will have the following combination of education and experience:

  • Minimum high school education.

  • Excellent verbal and written skills.

  • Proven desktop skills required including knowledge of Microsoft Suite products.

  • Accurate keyboarding and data entry skills.

  • Must have current Banner experience setting up customers & "My Account" knowledge.

  • Demonstrated ability to work in a fast-paced team environment.

  • Experience in a Call Centre environment preferred.

Diversity and inclusion are important to us. Enbridge is anEqual Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.

  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit

Current Enbridge Contractor

If you are a current Enbridge contractor and looking to apply to a posted position, please click on the link below.

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Life Takes Energy

When the energy you invest in life meets the energy we fuel it with, beautiful things happen.

That’s because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don’t cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyone’s quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you.

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