Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a Hybrid position onsite three days a week in The Woodlands, TX, Little Rock, AR, Jackson, MS or New Orleans, LA. Relocation assistance and sponsorship is not provided.

JOB SUMMARY/PURPOSE

We are seeking a detail-oriented and proactive IT Change Coordinator to oversee and manage the IT change management process for the Data Network Team. This role is responsible for ensuring that all IT changes are planned, evaluated, authorized, implemented, and reviewed with minimal risk and disruption to business operations. The ideal candidate will work closely with IT teams, business stakeholders, and Change Advisory Board (CAB) members to facilitate efficient and controlled change processes aligned with ITIL best practices.

JOB Duties

• Oversee the IT change management lifecycle, ensuring adherence to policies and procedures.

• Assess and classify change requests (normal, emergency, standard changes) based on impact, risk, and urgency.

• Ensure all changes are thoroughly documented, tested, and reviewed before implementation.

• Maintain change records and ensure compliance with audit and governance requirements.

• Act as the primary point of contact for IT change management across the Data Network Team.

• Coordinate with IT teams, project managers, and business units to schedule and communicate change activities.

• Facilitate Change Advisory Board (CAB) meetings, ensuring key stakeholders are informed and engaged in decision-making.

• Provide clear and timely updates on change status, risks, and impacts to relevant stakeholders.

• Conduct impact assessments to identify potential risks associated with IT changes.

• Develop rollback and contingency plans to minimize business disruptions in case of failed changes.

• Ensure that change conflicts are identified and mitigated before implementation.

• Continuously improve the IT change management framework to enhance efficiency and effectiveness.

• Conduct post-implementation reviews to assess change outcomes and lessons learned.

• Research assigned portions of a project, documents source(s) and works with relevant stakeholders inside and outside of department to ensure relevancy.

• Performs quality control analysis to ensure accuracy and rationale.

• Provide administrative support for Management team.

• Coordinate, plan and schedule maintenance and software modifications through facilitating the IT Change Management Process for the Data Network Team.

• Conduct business and analytical studies to integrate business needs into system-wide development plans.

• Support the Data Network department by completing contract requests for Blanket Contract orders. This includes inputting Contract Requisitions, merging contracts and sending for customer and internal signatures. Returning executed blanket contracts to customer for work to be performed.

• Perform contract management activities per established system policies and procedures related to setting up new contracts, maintain existing contracts including contract ceiling management, review, and processing of contractor/vendor invoices for accounts payable requirements, and or material receiving as required for purchases and administering contract releases as requested by management for approval of work.

• During major storm events, support the Data Network Team.

• Process vendor payments for CPC related purchases including reconciling the CPC purchases per the system policy requirements.

• Lead O&M Projects for the Data Network Team.

MINIMUM REQUIREMENTS

Minimum Education & Experience Requirements:

• IT Specialist II : Bachelor’s degree in technology or business and 2+ years of relevant IT experience is required, or in lieu of a degree 6+ years of relevant IT experience is required.

• IT Specialist Sr : Bachelor’s degree in technology or business and 4+ years of relevant IT experience is required, or in lieu of a degree 8+ years of relevant IT experience is required.

• Experience or formal training in change management processes, and other compliance driven processes is a plus.

• The IT Specialist must demonstrate knowledge/experience in change management process utilization, in-depth Microsoft Office skillset including Excel, and Access Database utilization.

• Knowledge of SNOW workflow management software is also important.

• Successful candidate should be highly organized and have served in roles that require attention to detail and routine task scheduling and tracking and reporting.

• Ability to analyze data and run reports to track key metrics to ensure compliance is also very important.

• Experience in vendor relationship and contract management.

• Familiarity with business operations, financial planning, regulatory, and best in class technology landscape

• Specific and direct experience with network technologies

• Experience with developing relationships with business partners/customers.

• Experience in delivering large complex technical projects/programs.

Core Responsibilities

• Ownership of delivering business outcomes

• Build and manage a high a performing team

• Effectively communicate complex ideas/concepts to business leaders at all levels and functions to drive business outcomes and value delivery

• Understand the business requirements and incorporate into all data network designs

• Accountable to meet or exceed expected business outcomes with Customer Centricity as the driving principle

• Develop and maintain a network environment that delivers reliable, predictable, secure, and cost-effective services.

• Provide strong leadership across the data network and IT organization

• Develop and grow staff members with technical and business acumen

#LI-TR1

#LI-HYBRID

Primary Location: Texas-The Woodlands Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 118450

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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